Claims Handler

Davies Group; Stoke-on-Trent; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension: 5% employee and 5% employer

Life assurance: x4 salary

Cycle to Work Scheme

Davies Incentive Plan

Wellbeing support (EAP)

Job summary

Davies is seeking a Claims Handler to join our Property team in Stoke-on-Trent. This on-site role offers hybrid working after probation within a permanent, full-time contract. You will be the first point of contact for clients, delivering empathetic service and clear communication.

You will liaison with customers, insurers and colleagues nationwide, assess coverage, set up claims, appoint contractors, manage settlements and ensure regulatory compliance while supporting the team's growth.

Qualifications

• Strong numeracy and literacy
• Excellent communication skills in customer interactions
• Ability to handle challenging conversations professionally
• Proactive approach to problem solving
• Comfortable working in a fast-paced environment

Responsibilities

• Liaising with customers, insurers, suppliers and colleagues nationwide
• Analyzing policies to determine claim coverage and processing strategy
• Keeping policyholders informed about claim progress via correspondence
• Setting up new claims, appointing contractors, updating internal systems
• Issuing payments and arranging settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Skills

Attention to detail

Numeracy

IT skills

Proactive attitude

Adaptability

Tools

CRM systems

Job description

Claims Handler

Application Deadline: 9 November 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Team Manager

Description

Location: On site, Stoke-on-Trent, Hybrid working after probation.

Full-Time: 37.5 hours per week

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.

So, if you're interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan