Pet Claims Handler

Davies; Preston; In loco; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

Life assurance

Flexible working

Career development

Training opportunities

Employee volunteering

Descrizione del lavoro

Davies is recruiting a Pet Claims Handler to join our Niche Claims team in the Preston office. The role involves assisting policyholders with queries and assessing insurance claims for cats and dogs, with full training provided.

You will need strong administration and telephone skills, a professional attitude, and great attention to detail. Prior pet claims experience is beneficial but not required, and you will work with colleagues across the country.

Competenze

• Excellent Customer Service and communication skills are required for this role.
• Understanding and reassuring telephone manner.
• Professional attitude and appearance.
• Computer literate with strong keyboard skills.
• Previous pet claims experience is advantageous but not essential.

Mansioni

• Communicate professionally with customers, insurers and colleagues nationwide.
• Draft professional letters and written correspondence.
• Ensure compliance with contractual and regulatory requirements.
• Review data to set up new claims and update them in internal systems.
• Review policy wordings to determine claim coverage.
• Follow standard claims procedures to assess claim validity.
• Ensure accuracy of information recorded in the database.
• Provide high quality assistance during telephone calls and correspondence.
• Adapt to changing department and company requirements.

Conoscenze

Customer service

Telephone etiquette

Professionalism

Computer literacy

Pet claims knowledge (advantage)

Descrizione del lavoro

Pet Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Preston

Reporting To: Aidan Flynn

Description

Davies are looking to recruit a Pet Claims Handler to join our Niche Claims team in our Preston office. The role of Pet Claims Handler would suit someone with a passion for animals, as you'll be assisting with policyholders’ queries and assessing insurance claims for cats and dogs. Previous claims handling experience isn't necessary, although this would be advantageous, as we will provide full training, but you will need to have strong administration and telephone skills, along with great attention to detail.

What will your day look like:

• Communicating professionally with a variety of people including customers, insurers, and colleagues around the country
• Composing professional and informative letters and other written correspondence
• Ensuring compliance with our contractual and regulatory requirements
• Reviewing data to set up new claims, and updating claims on internal systems
• Reviewing insurance policy wordings to establish if a claim is covered
• Follow standard claims procedure to determine the validity of claims
• Ensure the accuracy of information recorded in the database
• Provide high quality and professional assistance when dealing with telephone calls and correspondence
• Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

#INDUKI

Knowledge and Abilities:

• Previous experience of dealing with pet claims would be advantageous, but not essential
• Excellent Customer Service and communication skills are required for this role
• Understanding and reassuring telephone manner
• Professional attitude and appearance
• Computer literate and strong keyboard skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan