Claims Handler

Davies; Hanley; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension 5% employee and 5% employer

Life assurance 4x

Cycle to Work

Flexible working

Funds for professional qualifications

Davies Innovation Lab

Employee volunteering

Job summary

Davies in Stoke-on-Trent is seeking a Claims Handler to be the first point of contact for clients, delivering empathetic service and guiding claims through the journey.

You will liaise with customers, insurers and partners nationwide, analyze policies to determine coverage, set up claims, update systems and progress payments. The role is on-site with hybrid working after probation and offers a structured career path.

Qualifications

• Thrives in fast-paced environments and delivers swift outcomes.
• Demonstrates high attention to detail in all tasks.
• Shows proactive attitude and drive for positive change.
• Strong numeracy and IT literacy.
• Excellent written and verbal communication.

Responsibilities

• Liaising with customers, insurers, suppliers and colleagues nationwide.
• Analyzing policies to determine claim coverage and processing strategies.
• Informing policyholders about claim progress through clear correspondence.
• Setting up new claims, appointing contractors, and updating systems.
• Issuing payments and arranging settlements as needed.
• Ensuring compliance with contractual and regulatory requirements.
• Contributing to team success and driving business growth.

Skills

Fast-paced work

Attention to detail

Proactive attitude

Numeracy and IT

Communication skills

Job description

Claims Handler

Application Deadline: 30 October 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Team Manager

Description

Location: On site, Stoke-on-Trent, Hybrid working after probation.

Full-Time: 37.5 hours per week

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.

So, if you're interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan