Claims Handler

Davies; Glasgow; Sur place; GBP 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Exclusive Rewards Platform

Generous Holiday Allowance

Professional Growth

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Pension 5% employee and 5% employer

Résumé du poste

Davies is seeking an experienced Claims Handler to join the Casualty team on a 12-month fixed-term contract in Glasgow. You will deliver a proactive, first-class claims handling service to major clients and will receive full training and support to grow in a forward-thinking company.

Experience in property and liability claims is valued, with a focus on professional customer service, collaboration, and adaptability to changing requirements.

Qualifications

• Experience managing Claims from cradle to grave.
• Experience managing Property Claims.
• Experience with the investigation of Liability Claims.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Responsabilités

• Liaison with insurers, policyholders, and brokers.
• Handle allocated claims, from desk or via field adjuster for on-site investigation.
• Obtain all relevant evidence and documentation.
• Determine appropriate actions to resolve each case.
• Prepare detailed reports, advising on indemnity, liability, quantum, and tactics.
• Negotiate settlements within authority limits.
• Maintain proactive communication with all parties.
• Follow documented procedures and client requirements.
• Regularly review and maintain proper reserves.
• Stay updated on technical changes and participate in training.

Connaissances

Cradle-to-grave claims

Property claims

Liability claims

Injury claims valuation

Civil Procedure Rules

Claims Portal

Customer service

Team player

Caseload management

Adaptable

Description du poste

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Department: Claims Management

Location: Glasgow

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Our Opportunity: 12 month fixed term contract

Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first‑class proactive claims handling service to major clients.

We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position. Although having a background in the industry is advantageous, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like

• Liaison: Communicate with insurers, policyholders, and brokers.
• Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on‑site investigation when necessary.
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Resolution: Determine appropriate actions to resolve each case.
• Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
• Negotiation: Negotiate settlements within agreed authority limits.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Reserve Management: Regularly review and maintain proper reserves.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Knowledge and Abilities

• Proficiency in managing Claims from cradle to grave.
• Experience managing Property Claims.
• Experience with the investigation of Liability Claims.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable

• Experience in managing Employer’s Liability (EL) & Public Liability (PL) claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.
• This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan