Part-Time Veterinary Receptionist – Exceptional Client Care
Medivet
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Benefits offered by this job
Job summary
Medivet West Byfleet is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care in a busy veterinary practice.
You will perform reception duties, manage the diary, handle online booking, and support the team with numeracy and organisation. Weekend and bank holiday work may be required.
Previous veterinary receptionist experience is desirable, and a calm, collaborative approach is highly valued.
Qualifications
- Exceptional client-facing care and reception skills.
- Experience with online appointment booking systems.
- Willing to learn and stay calm under pressure; veterinary receptionist experience desirable.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records.
- Triage the impact of emergency appointments, contacting clients and rearranging as needed.
- Manage the practice diary to ensure appointment availability is optimised to team skillset.
- Answer client phone calls and manage messages.
- Ensure appointment slots are available for clients to book online.
- Process any repeat prescription order requests.
- Work collaboratively within a supportive team.
Skills
Job description
Medivet West Byfleet is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care in a busy veterinary practice.
You will perform reception duties, manage the diary, handle online booking, and support the team with numeracy and organisation. Weekend and bank holiday work may be required.
Previous veterinary receptionist experience is desirable, and a calm, collaborative approach is highly valued.
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