Veterinary Client Care & Reception Specialist

Medivet Group; Torquay; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3x salary

Annual leave 5 weeks

Day for You

Cycle to Work

Season Ticket loans

Product discounts

Job summary

Medivet Group in Torquay is seeking a friendly veterinary receptionist to provide first-class client care at the front desk. You will manage the practice diary, handle incoming calls, and ensure appointments are bookable online while supporting a busy team.

Experience in reception environments and strong numeracy skills are valued, with a willingness to learn and adapt in a fast-paced veterinary setting. This role emphasizes teamwork and patient-focused service.

Qualifications

• Exceptional client facing care and reception skills.
• Good numeracy and experience with online appointment booking systems.
• Team player who wants to make a real difference and learns flexibly.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments, contacting clients and rearranging as needed.
• Manage the practice diary to ensure appointment availability is optimised to team skillset.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for clients to book online.
• Process any repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Exceptional client facing care

Reception skills

Numeracy skills

Online appointment booking systems

Team player

Tools

Online appointment booking system

Job description

Medivet Group in Torquay is seeking a friendly veterinary receptionist to provide first-class client care at the front desk. You will manage the practice diary, handle incoming calls, and ensure appointments are bookable online while supporting a busy team.

Experience in reception environments and strong numeracy skills are valued, with a willingness to learn and adapt in a fast-paced veterinary setting. This role emphasizes teamwork and patient-focused service.