Part-Time Veterinary Receptionist: Front Desk & Client Care

IVC; Newbury; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Enhanced family-friendly policies

Wellbeing initiatives

Pension scheme

Discounted veterinary care

Cycle to Work

Job summary

inspiring vet care is seeking a Veterinary Receptionist in Newbury to deliver a welcoming, professional and compassionate client experience. You will manage appointments, handle enquiries and work closely with clinical and non-clinical teams to ensure a smooth client and patient journey.

This part-time role (28 hours per week) involves greeting clients, handling payments, and supporting daily practice operations.

Qualifications

• Friendly, organised and customer-focused.
• Experience in a customer-facing role with strong service orientation.
• Ability to multitask effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.
• Confidence using IT systems and handling admin tasks.

Responsibilities

• Liaise with clients and clinical teams to deliver high standard of care.
• Meet and greet clients and their pets.
• Book appointments and manage clinician diaries.
• Manage telephone and email enquiries.
• Take payments for services and products and perform end-of-day banking.
• Maintain a clean, safe and welcoming environment for clients and pets.

Skills

Customer service

Reception experience

Team player

IT skills

Tools

Practice management software

Job description

inspiring vet care is seeking a Veterinary Receptionist in Newbury to deliver a welcoming, professional and compassionate client experience. You will manage appointments, handle enquiries and work closely with clinical and non-clinical teams to ensure a smooth client and patient journey.

This part-time role (28 hours per week) involves greeting clients, handling payments, and supporting daily practice operations.