Vet Front Desk & Client Care Specialist

IVC Evidensia; Basingstoke; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Annual leave

Healthcare plan

Cycle to Work

Pension

Discounted care

Wellbeing program

Job summary

inspiring vet care in the UK is looking for a friendly Receptionist to join GP Vets on a part-time fixed-term basis for 6 months. You will be the first point of contact, delivering a welcoming, professional and compassionate experience while supporting appointment management and client communications across sites in Basingstoke and Tadley.

The role involves greeting clients, coordinating with veterinary practices, handling enquiries, billing and general admin, with a 36-hour work week and 1:3

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

Responsibilities

• Greet clients and their pets.
• Liaise with veterinary practices.
• Arrange appointments.
• Deal with inbound enquiries.
• Deal with billing and insurance claims.
• General administration tasks.

Skills

Customer service

Communication skills

Teamwork

Organisational skills

Job description

inspiring vet care in the UK is looking for a friendly Receptionist to join GP Vets on a part-time fixed-term basis for 6 months. You will be the first point of contact, delivering a welcoming, professional and compassionate experience while supporting appointment management and client communications across sites in Basingstoke and Tadley.

The role involves greeting clients, coordinating with veterinary practices, handling enquiries, billing and general admin, with a 36-hour work week and 1:3