Pet Care Experience Coordinator (Part-Time)

The Pet Vet; Southampton; Hybrid; GBP 10,000 - 13,000; Part time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Job summary

The Pet Vet is seeking two part-time Customer Experience Coordinators to join our Southampton team. You will be the first friendly face customers see when they arrive and the voice customers hear on the phone, delivering exceptional service for pets and their people.

Join a well-established practice with CPD opportunities for veterinary reception teams through the BVRA, and become part of a supportive local community focused on high-quality care for animals and their families.

Qualifications

• Customer service mindset and professional attitude
• Excellent communication and welcoming demeanor

Responsibilities

• Act as first point of contact for customers and pets in reception and over the phone
• Deliver exceptionally friendly and efficient customer service to wow customers
• Support daily reception duties and maintain a positive front-of-house environment

Job description

The Pet Vet is seeking two part-time Customer Experience Coordinators to join our Southampton team. You will be the first friendly face customers see when they arrive and the voice customers hear on the phone, delivering exceptional service for pets and their people.

Join a well-established practice with CPD opportunities for veterinary reception teams through the BVRA, and become part of a supportive local community focused on high-quality care for animals and their families.