Pet Care Concierge: Exceptional Client & Pet Experience

Pets at Home Limited; Southampton; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Free car parking

Job summary

Pets at Home Limited in Hedge End, Southampton, is seeking a full-time receptionist to join our veterinary team. The role involves greeting clients, guiding them through bookings, handling payments, and supporting clients and their pets with friendly, expert service.

You will use our online booking system to coordinate daily routines and ensure an exceptional client experience. We value computer literacy and a willingness to learn about all practice services.

Qualifications

• Receptionist experience preferred but not essential.
• Customer service experience preferred.
• Must have computer literacy and be comfortable with an online booking system.
• Ability to handle payments and bookings confidently.

Responsibilities

• Greet clients and provide guidance and expertise.
• Coordinate day-to-day routines using our online booking system.
• Manage payments and future bookings confidently.
• Be the friendly face for clients and their pets at the practice.
• Provide information on practice services and additional services.
• Create a welcoming atmosphere with colleagues and clients.
• Support clients during challenging conversations with empathy.

Skills

Customer service

Communication

Payment handling

Booking management

Computer literacy

Tools

Online booking system

Job description

Pets at Home Limited in Hedge End, Southampton, is seeking a full-time receptionist to join our veterinary team. The role involves greeting clients, guiding them through bookings, handling payments, and supporting clients and their pets with friendly, expert service.

You will use our online booking system to coordinate daily routines and ensure an exceptional client experience. We value computer literacy and a willingness to learn about all practice services.