Full-Time Pet Care Client Experience Specialist

Vets for Pets; Bracebridge; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

20% discount at Vet Group

Discounts and cashbacks

Pension

Holiday allowance

In-house career development

Job summary

Vets for Pets Lincoln South is seeking a friendly receptionist to join our team. You will greet clients and their pets, provide guidance on services, and ensure a smooth visit using our practice management system.

This full-time role adds a valuable link between clients and the clinical team, ensuring clients leave with confidence and satisfaction. The position is 40 hours per week, with a share of up to 1 in 3 Saturdays, and a supportive benefits package.

Qualifications

• Greet clients and their pets while staying up-to-speed with practice services.
• Calm, attentive and focused on clients’ needs.
• Confidently manage payments and bookings.
• Proficient computer literacy to operate the management system.
• Demonstrate enthusiasm and drive for service.

Responsibilities

• Provide exceptional client service and ensure client satisfaction.
• Coordinate day-to-day routines of the practice.
• Assist with payments and future bookings with confidence.

Skills

Client service

Communication

Team player

Computer literacy

Empathy

Tools

Practice management system

Job description

Vets for Pets Lincoln South is seeking a friendly receptionist to join our team. You will greet clients and their pets, provide guidance on services, and ensure a smooth visit using our practice management system.

This full-time role adds a valuable link between clients and the clinical team, ensuring clients leave with confidence and satisfaction. The position is 40 hours per week, with a share of up to 1 in 3 Saturdays, and a supportive benefits package.