Pet Care Client Experience Specialist (Part-Time)

Vets for Pets; Newton Abbot; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Company benefits

Exclusive discounts

Online perks

Job summary

Vets for Pets in Newton Abbot is seeking a part-time Client Care Advisor. You will manage bookings, greet clients and their pets, and advise on products and procedures in line with clinic protocols. This busy role requires strong communication, IT skills, and teamwork to maintain high standards of service.

The position offers 20–25 hours per week, with shifts including weekdays, mornings, evenings, and weekends on a rolling rota. A competitive hourly salary and company benefits are provided.

Qualifications

• Highly organized and able to handle a busy environment.
• Strong communication skills across clients and team.
• IT proficiency and comfortable with practice databases.

Responsibilities

• Appointment management using practice databases.
• Welcoming clients and their pets and maintaining a professional image.
• Advising clients on products and procedures per practice protocols.
• Collaborating with the team to meet service standards.
• Maintaining reception area cleanliness and presentation.
• Handling payments and basic banking duties.

Skills

Excellent communication skills

IT proficient

Team player

Calm under pressure

Tools

Practice management software

Job description

Vets for Pets in Newton Abbot is seeking a part-time Client Care Advisor. You will manage bookings, greet clients and their pets, and advise on products and procedures in line with clinic protocols. This busy role requires strong communication, IT skills, and teamwork to maintain high standards of service.

The position offers 20–25 hours per week, with shifts including weekdays, mornings, evenings, and weekends on a rolling rota. A competitive hourly salary and company benefits are provided.