Client Care Advisor

Vets for Pets; Newton Abbot; On-site; GBP 17,000 - 18,000; Part time

Benefits offered by this job

Company benefits

Exclusive discounts

Online perks

Job summary

Vets for Pets in Newton Abbot is seeking a part-time Client Care Advisor. You will manage bookings, greet clients and their pets, and advise on products and procedures in line with clinic protocols. This busy role requires strong communication, IT skills, and teamwork to maintain high standards of service.

The position offers 20–25 hours per week, with shifts including weekdays, mornings, evenings, and weekends on a rolling rota. A competitive hourly salary and company benefits are provided.

Qualifications

• Highly organized and able to handle a busy environment.
• Strong communication skills across clients and team.
• IT proficiency and comfortable with practice databases.

Responsibilities

• Appointment management using practice databases.
• Welcoming clients and their pets and maintaining a professional image.
• Advising clients on products and procedures per practice protocols.
• Collaborating with the team to meet service standards.
• Maintaining reception area cleanliness and presentation.
• Handling payments and basic banking duties.

Skills

Excellent communication skills

IT proficient

Team player

Calm under pressure

Tools

Practice management software

Job description

Job Opportunity: Client Care Advisor (Part-Time)

We are seeking an additional part-time Client Care Advisor to join our friendly and dynamic client care team.

In this role, your focus is to provide exceptional service to our clients and the best care possible for their pets, acting as the vital link between our clients and the clinical team. Your ability to build strong relationships with clients, their pets, and your colleagues will be critical to your success.

This is a busy, challenging, and diverse position. We are looking for a candidate who is highly organized, possesses excellent communication skills, is IT proficient, can remain calm under pressure, and is a strong team player. Your commitment to exceptional service will ensure that every client feels valued and looks forward to their next visit.

Key Responsibilities

• Appointment Management: Managing bookings in a professional and efficient manner using our practice database systems.
• Client Reception: Welcoming clients and their pets, being sensitive to their individual needs, and maintaining a professional image at all times.
• Advisory Role: Developing product and procedure knowledge to advise clients appropriately, in line with practice protocols.
• Team Collaboration: Communicating and working within a team on a daily basis to ensure we meet our high standards of service.
• Practice Maintenance: Ensuring the reception area is kept to a high standard of cleanliness and presentation.
• Financial Awareness: Demonstrating an awareness of financial controls, including processing payments and handling banking duties.

Working Hours

This is a part-time position consisting of 20-25 hours per week. This will include weekdays, mornings and evenings and weekend days on a 4-week rolling rota.

Note: These shifts may vary depending on practice needs. We welcome candidates who are flexible and available to cover overtime.

We offer a competitive salary of £12.71-£13.30 based on experience, alongside company benefits, exclusive group discounts, and online perks.