Pet Care Client Experience Specialist

Vets for Pets; Salford; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Discounts and cashback schemes

In-house career development

Pension scheme

Holiday allowance

Job summary

Bolton Central Vets for Pets is seeking a full-time Client Care Advisor to join our Bolton practice. The role is 40 hours per week with 1 in 4 Saturdays, based at BL2 1HQ. You will be the welcoming, helpful face for clients and their pets, coordinating bookings and payments with the clinical team.

We value friendly, professional service and a genuine love for animals, with opportunities for development within a supportive team.

Qualifications

• Experience in veterinary or customer care environment preferred.
• Warm, friendly face to greet clients and pets on arrival.
• Confident in guiding clients about practice services.
• Calm, attentive, client-focused approach.

Responsibilities

• Provide outstanding service to clients while ensuring pets receive care.
• Build and maintain relationships with clients, pets, and team.
• Ensure positive client visits and repeat visits.
• Welcome clients, provide guidance, and handle payments and bookings.
• Coordinate daily flow using online booking system.

Skills

Customer care experience

Friendly client greeting

Proactive guidance

Calm attentive approach

Enthusiasm for animals

Handling client situations

Team player

Online booking system

Tools

Online booking system

Job description

Bolton Central Vets for Pets is seeking a full-time Client Care Advisor to join our Bolton practice. The role is 40 hours per week with 1 in 4 Saturdays, based at BL2 1HQ. You will be the welcoming, helpful face for clients and their pets, coordinating bookings and payments with the clinical team.

We value friendly, professional service and a genuine love for animals, with opportunities for development within a supportive team.