Pet Care Receptionist — Calm, Confident Client Concierge

XLVets; Alton; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Free parking

Ongoing training and development

Job summary

XLVets in Alton seeks a dedicated Customer Service Role to support a busy practice by welcoming clients and reassuring pet owners. The successful candidate will manage a fast-paced waiting room and turn enquiries into booked consults through effective communication.

This full-time, permanent position offers ongoing training opportunities and a supportive team environment. Benefits include staff discounts, free parking, and recognition for hard work.

Qualifications

• Experience in customer service or client-facing work is preferred.
• Must have strong communication skills, both verbal and written.
• Confidence in using computer systems is essential.

Responsibilities

• Welcome clients and reassure worried pet owners.
• Manage a busy waiting room with confidence and professionalism.
• Turn enquiries into booked consults through great client education.

Skills

Customer service experience

Strong communication skills

Confidence with computer systems

Ability to manage priorities

Positive attitude

Flexibility for evenings and weekends

Full UK driving licence

Job description

XLVets in Alton seeks a dedicated Customer Service Role to support a busy practice by welcoming clients and reassuring pet owners. The successful candidate will manage a fast-paced waiting room and turn enquiries into booked consults through effective communication.

This full-time, permanent position offers ongoing training opportunities and a supportive team environment. Benefits include staff discounts, free parking, and recognition for hard work.