Pet Care Concierge – Front Desk (Part-Time)

Vets for Pets; Norwich; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

40% discount at Vet Group

20% Pets at Home and Groom Room

Pension

Career development

Mental Health First Aider

Job summary

Vets for Pets in Norwich is seeking a friendly, client-focused team member for a part-time front-of-house role. You will be the first point of contact for clients, coordinating bookings and handling payments to ensure a smooth visit for both pets and owners.

You will greet clients, guide them through services, and work closely with the clinical team. Computer literacy and a calm, organised approach are essential in this fast-paced practice.

Qualifications

• Front-of-house experience in a service role.
• Strong customer service and communication skills.
• Comfortable using an online booking system and basic computer tasks.

Responsibilities

• Greet clients and provide guidance and support.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines and assist the clinical team as needed.

Skills

Front of house

Customer service

Computer literacy

Teamwork

Job description

Vets for Pets in Norwich is seeking a friendly, client-focused team member for a part-time front-of-house role. You will be the first point of contact for clients, coordinating bookings and handling payments to ensure a smooth visit for both pets and owners.

You will greet clients, guide them through services, and work closely with the clinical team. Computer literacy and a calm, organised approach are essential in this fast-paced practice.