Pet Care Client Advocate

Vets for Pets; Newmarket; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Newmarket Vets for Pets in Newmarket is seeking a full-time client services receptionist to support our veterinary team. You will greet clients and their pets, explain services, and help book appointments while ensuring a welcoming atmosphere.

This role requires good computer literacy, the ability to handle payments, and a positive, customer-focused approach. Weekend rota included; training provided; experience in a veterinary setting is preferred but not essential.

Qualifications

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• Stay up-to-speed with the practice services and any additional services available.
• Be calm, attentive and focus on the clients’ needs.
• Bring enthusiasm and drive to your role with a love for pets.
• Handle challenging situations with empathy and maintain a positive atmosphere.
• Previous experience in a veterinary practice is preferred but not essential.

Responsibilities

• Greet clients and their pets at the practice.
• Provide guidance on services and available offerings.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.

Skills

Client service

Computer literacy

Team player

Pet lover

Job description

Newmarket Vets for Pets in Newmarket is seeking a full-time client services receptionist to support our veterinary team. You will greet clients and their pets, explain services, and help book appointments while ensuring a welcoming atmosphere.

This role requires good computer literacy, the ability to handle payments, and a positive, customer-focused approach. Weekend rota included; training provided; experience in a veterinary setting is preferred but not essential.