Pet Care Front Desk & Client Services

Vets for Pets; Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts

Pension

Holiday allowance

Birthday day off

Career development

Job summary

Gloucester Barnwood Vets for Pets is seeking a receptionist to join a friendly team. The role involves delivering exceptional client service and coordinating bookings to ensure smooth daily operations, with a supportive and experienced team including vets and nurses.

The position is full-time, 40 hours per week, working 8am–7pm on weekdays and 1 in 4 Saturdays, with the salary aligned to the National Minimum Wage. Previous veterinary reception experience is helpful but not essential.

Qualifications

• Experience in a veterinary practice or receptionist role preferred.
• Calm, organized and thrives in a fast-paced environment.
• Energetic and passionate about pets.
• Balances compassion with efficiency.
• Comfortable using computer systems and handling bookings.

Responsibilities

• Provide exceptional service to clients and the best care to their pets, acting as the link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team.
• Ensure absolute client satisfaction at each visit and that clients leave informed and positive about the next visit.
• Greet clients, offer support and expertise, and confidently manage payments and bookings.
• Coordinate day-to-day practice routines using the online booking system; computer literacy is essential.
• Previous veterinary receptionist experience desirable but not essential.

Skills

Customer service

Phone handling

Cash handling

Computer skills

Job description

Gloucester Barnwood Vets for Pets is seeking a receptionist to join a friendly team. The role involves delivering exceptional client service and coordinating bookings to ensure smooth daily operations, with a supportive and experienced team including vets and nurses.

The position is full-time, 40 hours per week, working 8am–7pm on weekdays and 1 in 4 Saturdays, with the salary aligned to the National Minimum Wage. Previous veterinary reception experience is helpful but not essential.