Peripatetic Receptionist

Midlands Partnership NHS Foundation Trust; Hempstalls; On-site; GBP 21,000 - 26,000; Full time

Job summary

A healthcare organization in England seeks a Peripatetic Receptionist to provide essential support to clinical and non-clinical teams. Responsibilities include managing reception duties, booking appointments, and providing administrative assistance. Ideal candidates will have previous administrative experience and strong communication skills. This role offers opportunities for flexible working along with generous benefits including annual leave.

Benefits

Generous maternity, paternity and adoption leave

Up to 27 days annual leave

Options for flexible working

Free car parking at all trust sites

Free flu vaccinations

Qualifications

• Previous administrative and clerical experience.
• Experience working in the NHS.
• Word processing and data inputting experience.

Responsibilities

• Carry out general reception duties, responding to enquiries over the telephone and face to face.
• Support with room bookings and allocation of rooms as required.
• Provide administrative support including sending sensitive reports.

Skills

Effective written and oral communication

Excellent telephone manner

Organizational skills

Ability to work under pressure

Understanding of NHS

Education

Educated to NVQ 2 level in office procedures or equivalent

IT skills to RSA 2 level

Job description

Go back Midlands Partnership NHS Foundation Trust

Peripatetic Receptionist

The closing date is 21 December 2025

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 28/11/2025 to 04/12/2025 following this the vacancy will be open externally.

The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone.

The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.

The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment.

Peripatetic North area to cover reception services as required to meet service delivery/support clinical teams, service users and stakeholders.

Main duties of the job

This job description is generic across the trust and tasks will differ from site to site.

• Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
• Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary
• Support with room bookings and allocation of rooms as required
• Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
• Liaison with staff at all levels throughout the Trust.
• To use various clinical systems to support in the booking in of patients at various clinics/departments
• Meet and greet and booking patients in as required on arrival.
• Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co‑ordinator.
• Data inputting.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like‑minded people.

Job responsibilities

To learn more about this varied and interesting role please see the full job description and person specification.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications.

Person Specification

QUALIFICATIONS & TRAINING

• IT skills to RSA 2 level
• Educated to NVQ 2 level in office procedures (or working towards) or equivalent experience

EXPERIENCE

• Previous administrative and clerical experience
• Word processing and data inputting experience
• Ability to liaise at all levels
• Problem solving experience
• Experience of working in the NHS

SKILLS, KNOWLEDGE & ABILITIES

• An effective written and oral communicator
• Excellent telephone manner
• Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
• Excellent organisational skill
• Flexible hours of work to ensure continuity of reception function
• Flexible working to ensure continuity during periods of absence
• Ability to work within a team
• Ability to work without supervision
• Ability to focus on a range of issues at any one time.
• Understanding of NHS
• Excellent keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust