Performance & Process Improvement Lead (FM)

Jones Lang LaSalle Incorporated; England; Remote; GBP 65,000 - 90,000; Full time

Job summary

JLL Workplace Management seeks a Performance Manager to be on-site in Oxfordshire. You will work with the Account Director to develop FM solutions and standardise service delivery, guiding a team of up to eight staff.

You will lead process improvements, audits for compliance, and the creation of performance reports while aligning with business continuity and risk management objectives.

Qualifications

• Experience in FM contracts and service delivery.
• Ability to develop policies and procedures.
• Strong administration and organisational skills.
• Excellent written and verbal communication.

Responsibilities

• Develop process solutions and improvement plans.
• Audit contracts for compliance and risk.
• Manage document storage and reporting templates.
• Lead business continuity planning and testing.
• Oversee contract administration and cost tracking.

Skills

FM sector experience

Policy development

Administration skills

Team leadership

Audit & compliance

Communication skills

Microsoft Office

Process improvement

Tools

Word

Excel

Outlook

Job description

JLL Workplace Management seeks a Performance Manager to be on-site in Oxfordshire. You will work with the Account Director to develop FM solutions and standardise service delivery, guiding a team of up to eight staff.

You will lead process improvements, audits for compliance, and the creation of performance reports while aligning with business continuity and risk management objectives.