Performance Manager

Jones Lang LaSalle Incorporated; England; Remote; GBP 65,000 - 90,000; Full time

Job summary

JLL Workplace Management seeks a Performance Manager to be on-site in Oxfordshire. You will work with the Account Director to develop FM solutions and standardise service delivery, guiding a team of up to eight staff.

You will lead process improvements, audits for compliance, and the creation of performance reports while aligning with business continuity and risk management objectives.

Qualifications

• Experience in FM contracts and service delivery.
• Ability to develop policies and procedures.
• Strong administration and organisational skills.
• Excellent written and verbal communication.

Responsibilities

• Develop process solutions and improvement plans.
• Audit contracts for compliance and risk.
• Manage document storage and reporting templates.
• Lead business continuity planning and testing.
• Oversee contract administration and cost tracking.

Skills

FM sector experience

Policy development

Administration skills

Team leadership

Audit & compliance

Communication skills

Microsoft Office

Process improvement

Tools

Word

Excel

Outlook

Job description

## Performance ManagerApply: On-site: Oxfordshire, GBR: Full time: Posted Today: REQ539418**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management! Performance ManagerUKAEA Culham Campus **Role Purpose:**The Performance Manager works closely with the Account Director and internal key stakeholders to develop FM solutions that ensure consistency across the contract portfolio and standardisation of service delivery. The role leads targeted annual improvement initiatives to enhance customer satisfaction, contract margin, and operational service delivery. The role includes line management responsibility for up to 8 team members, including Schedulers, Contract Supports, and Store Persons. **Key Responsibilities:****Process Development & Improvement*** Develop process solutions and improvement plans that satisfy individual contract requirements to ensure consistency of service delivery and reduction in performance deduction risks.* Develop and optimise generic and contract-specific process map documents in line with contractual requirements and JLL WPM QA management systems.* Lead the implementation of strategic business improvement initiatives to enhance service delivery, improve customer satisfaction, and provide better value to the business.**Audit & Compliance*** Carry out audits of operational contracts to determine compliance with internal contract-specific procedure documents and contractual documents.* Report on areas of the contract with significant issues, ensuring all contract deliverables are captured and processes are in place to ensure contract and statutory compliance.* Drive continual improvement across all contracts through regular audits and process reviews, and report significant compliance risks to the Account Director.**Document & System Management*** Manage the Document Storage Centre and other software support systems to ensure a consistent approach across all contracts.* Create contract deliverable tasks for auto-generation from the system for issue and action by the team.* Develop templates for Performance reports that ensure compliance and act as the control point for any suggested changes to these reports.**Business Continuity & Risk Management*** Take the lead on developing Business Continuity Plans that cover full business risks and individual contract-specific risks.* Carry out annual review and test exercises as required.**Commercial & Contract Administration*** Manage contract-specific CCN trackers to ensure fixed costs paid are relative to the amended contract.* Oversee the admin support functions, including line management, review of processes, and ensuring workflow is efficient and QA processes are followed.Work with the Strategic Asset Manager to ensure the client's CAFM system is optimised **Skills & Experience:*** Industry-relevant qualifications.* Prior experience within the FM sector in relevant fields.* Previous experience developing policies and procedures for FM contracts.* High level of administration and organisational skills.* Computer literate in Word, Excel, and Outlook.* Strong auditing and compliance background.* Experience managing teams and driving process improvement initiatives.* Excellent communication skills, both written and verbal. **Location:**On-site –Oxfordshire, GBR