Performance Manager

Jones Lang LaSalle Incorporated; Abingdon; On-site; GBP 70,000 - 90,000; Full time

Job summary

Jones Lang LaSalle (JLL) Workplace Management is seeking a Performance Manager for UKAEA Culham Campus to lead contract performance, standardise service delivery and drive improvements on-site at Oxfordshire.

You will line-manage up to 8 staff, develop process improvements, audits, document management, and ensure compliance while coordinating with the Account Director and stakeholders to enhance customer satisfaction and contract margin.

Qualifications

• Industry FM experience and relevant qualifications.
• Experience developing policies for FM contracts.
• Strong administrative and organisational skills.
• Proficient in Word, Excel, and Outlook.
• Proven auditing and compliance background.
• Experience leading teams and driving process improvements.
• Excellent written and verbal communication.

Responsibilities

• Develop process solutions and improvement plans for contracts.
• Audit contracts to ensure compliance with procedures.
• Manage the Document Storage Centre and related systems.
• Lead Business Continuity planning and risk management.
• Oversee contract administration and QA processes with the asset manager.

Skills

FM experience

Policy development

Administration

Microsoft Office

Auditing & compliance

Team leadership

Communication skills

Education

Industry qualifications

Tools

CAFM system

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!

Performance Manager UKAEA Culham Campus

Role Purpose

The Performance Manager works closely with the Account Director and internal key stakeholders to develop FM solutions that ensure consistency across the contract portfolio and standardisation of service delivery. The role leads targeted annual improvement initiatives to enhance customer satisfaction, contract margin, and operational service delivery. The role includes line management responsibility for up to 8 team members, including Schedulers, Contract Supports, and Store Persons.

Key Responsibilities

• Process Development & Improvement Develop process solutions and improvement plans that satisfy individual contract requirements to ensure consistency of service delivery and reduction in performance deduction risks. Develop and optimise generic and contract-specific process map documents in line with contractual requirements and JLL WPM QA management systems. Lead the implementation of strategic business improvement initiatives to enhance service delivery, improve customer satisfaction, and provide better value to the business.
• Audit & Compliance Carry out audits of operational contracts to determine compliance with internal contract-specific procedure documents and contractual documents. Report on areas of the contract with significant issues, ensuring all contract deliverables are captured and processes are in place to ensure contract and statutory compliance. Drive continual improvement across all contracts through regular audits and process reviews, and report significant compliance risks to the Account Director.
• Document & System Management Manage the Document Storage Centre and other software support systems to ensure a consistent approach across all contracts. Create contract deliverable tasks for auto-generation from the system for issue and action by the team. Develop templates for Performance reports that ensure compliance and act as the control point for any suggested changes to these reports.
• Business Continuity & Risk Management Take the lead on developing Business Continuity Plans that cover full business risks and individual contract-specific risks. Carry out annual review and test exercises as required.
• Commercial & Contract Administration Manage contract-specific CCN trackers to ensure fixed costs paid are relative to the amended contract. Oversee the admin support functions, including line management, review of processes, and ensuring workflow is efficient and QA processes are followed. Work with the Strategic Asset Manager to ensure the client's CAFM system is optimised.

Skills & Experience

• Industry-relevant qualifications.
• Prior experience within the FM sector in relevant fields.
• Previous experience developing policies and procedures for FM contracts.
• High level of administration and organisational skills.
• Computer literate in Word, Excel, and Outlook.
• Strong auditing and compliance background.
• Experience managing teams and driving process improvement initiatives.
• Excellent communication skills, both written and verbal.

Location

Location: On-site -Oxfordshire, GBR

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.