Performance Manager

Randstad CPE; Bellshill; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Generous company pension scheme

Life Assurance

Private Healthcare

25 days annual holiday

Job summary

Randstad CPE is seeking a Performance Manager based in Bellshill with regional travel across the West of Scotland. You will own quality, contractual performance, statutory compliance, and continuous improvement, working with client stakeholders and delivery teams to ensure safe, resilient, and sustainable service delivery while meeting all contractual standards.

The role offers a competitive salary, 40-hour weeks, 25 days holiday plus bank holidays, a generous pension, life assurance and private

Qualifications

• Experience in Performance Management, Quality/Compliance or Contract Management within FM.
• Experience in hard or integrated Facilities Management.
• Knowledge of ISO frameworks and statutory maintenance compliance.

Responsibilities

• Lead quality, statutory compliance, and technical audits across all sites within the portfolio.
• Maintain ISO-aligned management systems with audit-ready records and reporting.
• Monitor SLAs, KPIs, and contractual deductions; address performance risks promptly.
• Drive continuous improvement initiatives to enhance efficiency and service standards.
• Liaise with client stakeholders and on-site teams to resolve issues swiftly.
• Undertake authorised technical compliance duties and participate in on-call escalation.

Skills

Stakeholder management

Client-facing

Communication skills

Job description

Performance Manager on behalf of a leading national FM service provider.

Based in Bellshill with regional travel across the West of Scotland, you will take ownership of quality, contractual performance, statutory compliance, and continuous improvement. In this key role, you will work closely with client stakeholders and operational delivery teams to champion safe, resilient, and sustainable service delivery while ensuring all contractual standards are achieved.

Package:

• Competitive basic salary of £50,000 per annum
• Full-time working hours - 40 hours per week, Monday to Friday
• 25 days annual holiday + bank holidays
• Generous company pension scheme
• Life Assurance and Private Healthcare

Duties:

• Lead quality, statutory compliance, and technical audits across all operational sites within the portfolio.
• Maintain and uphold ISO-aligned management systems, ensuring all records and reporting remain audit-ready.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual deductions, resolving performance risks promptly.
• Drive continuous improvement initiatives across the portfolio to enhance operational efficiency and service standards.
• Act as a primary liaison with key client stakeholders and on-site operational teams to ensure issues are addressed swiftly.
• Undertake authorised technical compliance responsibilities and participate in an on-call escalation rota.

Requirements:

• Proven experience in a Performance Management, Quality/Compliance, or Contract Management role within hard or integrated Facilities Management.
• Background working within critical environments, PFI/PPP, or heavily regulated, compliance-driven commercial contracts.
• Strong working knowledge of statutory maintenance compliance, technical audits, and ISO frameworks.
• Solid commercial acumen with hands-on experience managing contractual deductions and KPI reporting frameworks.
• Excellent stakeholder management, client-facing, and communication skills.
• Full UK Driving Licence (essential for regional travel).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.