Performance & Compliance Lead – Facilities FM

Construction, Property and Engineering; Bellshill; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company car or car allowance

25 days annual holiday + bank holidays

Pension

Life Assurance

Private Healthcare

Job summary

Randstad CPE is recruiting a Performance Manager for a leading national FM service provider. Based in Bellshill with regional travel across the West of Scotland, you will take ownership of quality, contractual performance, statutory compliance, and continuous improvement.

In this key role, you will work closely with client stakeholders and operational delivery teams to champion safe, resilient, and sustainable service delivery while ensuring all contractual standards are achieved.

Qualifications

• Proven experience in a Performance Management, Quality/Compliance, or Contract Management role within hard or integrated Facilities Management.
• Background working within critical environments, PFI/PPP, or heavily regulated, compliance-driven commercial contracts.
• Strong working knowledge of statutory maintenance compliance, technical audits, and ISO frameworks.
• Solid commercial acumen with hands-on experience managing contractual deductions and KPI reporting frameworks.
• Excellent stakeholder management, client-facing, and communication skills.
• Full UK Driving Licence (essential for regional travel).

Responsibilities

• Lead quality, statutory compliance, and technical audits across all operational sites within the portfolio.
• Maintain and uphold ISO-aligned management systems, ensuring all records and reporting remain audit-ready.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual deductions, resolving performance risks promptly.
• Drive continuous improvement initiatives across the portfolio to enhance operational efficiency and service standards.
• Act as a primary liaison with key client stakeholders and on-site operational teams to ensure issues are addressed swiftly.
• Undertake authorised technical compliance responsibilities and participate in an on-call escalation rota.

Skills

Performance management

Quality/compliance

Contract management

ISO frameworks

Stakeholder management

Client-facing

Driving licence

Job description

Randstad CPE is recruiting a Performance Manager for a leading national FM service provider. Based in Bellshill with regional travel across the West of Scotland, you will take ownership of quality, contractual performance, statutory compliance, and continuous improvement.

In this key role, you will work closely with client stakeholders and operational delivery teams to champion safe, resilient, and sustainable service delivery while ensuring all contractual standards are achieved.