Facilities Performance & Compliance Lead

Randstad NV; Bellshill; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company car or car allowance

25 days holiday + bank holidays

Pension scheme

Life assurance

Private health care

Job summary

Randstad CPE is seeking a Performance Manager to own quality, compliance, and continuous improvement across a West of Scotland portfolio. Based in Bellshill with regional travel, you will drive audits, maintain ISO-aligned systems, and monitor KPIs and SLAs to protect contractual standards.

The role requires experience in FM contracts, strong stakeholder engagement, and a full UK driving licence for travel. A comprehensive benefits package accompanies the salary and pension provisions.

Qualifications

• Proven experience in a Performance Management, Quality/Compliance, or Contract Management role within hard or integrated Facilities Management.
• Background working within critical environments, PFI/PPP, or heavily regulated, compliance-driven commercial contracts.
• Strong working knowledge of statutory maintenance compliance, technical audits, and ISO frameworks.
• Solid commercial acumen with hands-on experience managing contractual deductions and KPI reporting frameworks.
• Excellent stakeholder management, client-facing, and communication skills.
• Full UK Driving Licence (essential for regional travel).

Responsibilities

• Lead quality, statutory compliance, and technical audits across all operational sites within the portfolio.
• Maintain and uphold ISO-aligned management systems, ensuring all records and reporting remain audit-ready.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual deductions, resolving performance risks promptly.
• Drive continuous improvement initiatives across the portfolio to enhance operational efficiency and service standards.
• Act as a primary liaison with key client stakeholders and on-site operational teams to ensure issues are addressed swiftly.
• Undertake authorised technical compliance responsibilities and participate in an on-call escalation rota.

Skills

Safety instructions

Education

Driving licence

Job description

Randstad CPE is seeking a Performance Manager to own quality, compliance, and continuous improvement across a West of Scotland portfolio. Based in Bellshill with regional travel, you will drive audits, maintain ISO-aligned systems, and monitor KPIs and SLAs to protect contractual standards.

The role requires experience in FM contracts, strong stakeholder engagement, and a full UK driving licence for travel. A comprehensive benefits package accompanies the salary and pension provisions.