Performance Manager

Randstad; Bellshill; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company car or car allowance

25 days holiday + bank holidays

Pension scheme

Life assurance

Private health care

Job summary

Randstad CPE is seeking a Performance Manager to own quality, compliance, and continuous improvement across a West of Scotland portfolio. Based in Bellshill with regional travel, you will drive audits, maintain ISO-aligned systems, and monitor KPIs and SLAs to protect contractual standards.

The role requires experience in FM contracts, strong stakeholder engagement, and a full UK driving licence for travel. A comprehensive benefits package accompanies the salary and pension provisions.

Qualifications

• Proven experience in a Performance Management, Quality/Compliance, or Contract Management role within hard or integrated Facilities Management.
• Background working within critical environments, PFI/PPP, or heavily regulated, compliance-driven commercial contracts.
• Strong working knowledge of statutory maintenance compliance, technical audits, and ISO frameworks.
• Solid commercial acumen with hands-on experience managing contractual deductions and KPI reporting frameworks.
• Excellent stakeholder management, client-facing, and communication skills.
• Full UK Driving Licence (essential for regional travel).

Responsibilities

• Lead quality, statutory compliance, and technical audits across all operational sites within the portfolio.
• Maintain and uphold ISO-aligned management systems, ensuring all records and reporting remain audit-ready.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual deductions, resolving performance risks promptly.
• Drive continuous improvement initiatives across the portfolio to enhance operational efficiency and service standards.
• Act as a primary liaison with key client stakeholders and on-site operational teams to ensure issues are addressed swiftly.
• Undertake authorised technical compliance responsibilities and participate in an on-call escalation rota.

Skills

Safety instructions

Education

Driving licence

Job description

Randstad C&P is recruiting a Performance Manager on behalf of a leading national FM service provider.

Based in Bellshill with regional travel across the West of Scotland, you will take ownership of quality, contractual performance, statutory compliance, and continuous improvement. In this key role, you will work closely with client stakeholders and operational delivery teams to champion safe, resilient, and sustainable service delivery while ensuring all contractual standards are achieved.

Package:

• Competitive basic salary of £50,000 per annum
• Full-time working hours - 40 hours per week, Monday to Friday
• Company Car or Car Allowance
• 25 days annual holiday + bank holidays
• Generous company pension scheme
• Life Assurance and Private Healthcare

Duties:

• Lead quality, statutory compliance, and technical audits across all operational sites within the portfolio.
• Maintain and uphold ISO-aligned management systems, ensuring all records and reporting remain audit-ready.
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual deductions, resolving performance risks promptly.
• Drive continuous improvement initiatives across the portfolio to enhance operational efficiency and service standards.
• Act as a primary liaison with key client stakeholders and on-site operational teams to ensure issues are addressed swiftly.
• Undertake authorised technical compliance responsibilities and participate in an on-call escalation rota.

Requirements:

• Proven experience in a Performance Management, Quality/Compliance, or Contract Management role within hard or integrated Facilities Management.
• Background working within critical environments, PFI/PPP, or heavily regulated, compliance-driven commercial contracts.
• Strong working knowledge of statutory maintenance compliance, technical audits, and ISO frameworks.
• Solid commercial acumen with hands‑on experience managing contractual deductions and KPI reporting frameworks.
• Excellent stakeholder management, client-facing, and communication skills.
• Full UK Driving Licence (essential for regional travel).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

key responsibilities

• Lead quality, statutory compliance, and technical audits across all operational sites within the portfolio
• Maintain and uphold ISO-aligned management systems, ensuring all records and reporting remain audit-ready
• Monitor service level agreements (SLAs), key performance indicators (KPIs), and contractual deductions, resolving performance risks promptly
• Drive continuous improvement initiatives across the portfolio to enhance operational efficiency and service standards.

skills

• ability to follow job and safetry instructions

qualifications

• driving licence