Performance Manager

Gold Group; Bellshill; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company car

Private Healthcare (Single)

25 days annual leave

Life Cover 2x salary

Employee discount schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Learning opportunities

Job summary

Gold Group is seeking a Performance Manager in Bellshill to ensure services meet contractual obligations and healthcare standards. The role requires deep knowledge of quality, compliance, audits, governance within facilities management and related ISO standards.

You will lead audits, manage non-conformances, and oversee KPI reporting to clients and internal leadership. The position offers a competitive package with benefits and opportunities for professional growth within healthcare facilities

Qualifications

• Proven experience in quality, compliance, audit, assurance or governance within facilities management or another regulated service environment.
• Understanding of complex contractual environments, preferably PFI healthcare, NHS estates or critical infrastructure service delivery.
• Strong working knowledge of quality management systems, audit processes, document control, corrective actions and continuous improvement.

Responsibilities

• Develop, implement, maintain and continually improve quality management systems, PFI contract obligations, healthcare requirements and applicable ISO standards.
• Lead and coordinate risk-based internal and external audits, compliance inspections, assurance reviews, statutory inspections and certification assessments.
• Ensure operational teams are prepared for audits and inspections, with accurate evidence maintained and findings effectively managed through to close-out.
• Manage non-conformance, corrective action, preventive action and lessons-learned processes.
• Maintain compliance registers, audit schedules, risk logs, action trackers and document control systems.
• Monitor performance against quality, compliance, health and safety, environmental and sustainability KPIs.
• Lead the preparation, validation and submission of monthly performance reports to the Client, Project Company and internal leadership teams.
• Ensure reports accurately reflect KPI data, statutory compliance, service performance, audit outcomes, improvement actions and contractual requirements.
• Manage and administer contractual Payment Mechanism processes, including: Performance monitoring, Service failure validation, Deduction management, Rectification verification, Performance trend analysis, Supporting evidence requirements
• Work with operational and commercial teams to review Payment Mechanism performance, challenge deductions where appropriate and identify opportunities to improve service delivery.
• Promote compliance awareness through coaching, briefings, training, toolbox talks and best‑practice sharing.
• Support compliance with healthcare premises guidance, technical standards, local procedures and client‑specific requirements.
• Monitor evidence relating to health and safety, fire safety, water hygiene, electrical safety, lifting equipment and environmental controls.
• Support compliance with health, safety, environmental, quality and sustainability policies.
• Support and maintain compliance with ISO 9001, ISO 14001, ISO 45001 and other applicable management system standards.
• Attend and contribute to contractual, governance and performance meetings.
• Participate in the contract management on‑call rota.
• Undertake designated technical compliance responsibilities, including Responsible Person or Appointed Person duties, where appropriately trained and authorised.

Skills

Quality management

Audit processes

Compliance

Governance

ISO 9001 knowledge

Report writing

Stakeholder engagement

PFI healthcare knowledge

Job description

Performance Manager

UK - North Lanarkshire - Bellshill

£50,000 + £5,200 car allowance

Brief

Performance Manager needed for a large, well-known Facilities Management organisation based in Bellshill who are looking to employ an experienced and well-rounded Performance Manager that takes pride in their work with an in-depth knowledge of client representatives, NHS Board representatives, healthcare stakeholders, subcontractors and internal governance functions.

The successful candidate would need to have the relevant experience in quality, compliance, audit, assurance or governance within facilities management or another regulated service environment alongside a keen interest in PFI healthcare, NHS estates or critical infrastructure service delivery.

As Performance Manager, you will ensure that services are delivered in line with contractual obligations, healthcare standards, statutory requirements, policies and relevant ISO management systems.

Working closely with operational teams, client representatives, NHS Board representatives, healthcare stakeholders, subcontractors and internal governance functions, you will help embed a culture of compliance, accountability, risk awareness, sustainability and service excellence.

Your work will directly support the safe, compliant and effective operation of healthcare facilities, while helping to protect clinical activity and minimise disruption and service performance deductions.

Benefits

• Salary: £50,000 per annum
• 5% bonus
• On call allowance of £1,680 per annum
• Company Car
• Private Healthcare (Single use)
• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

What the role entails:

Some of the main duties of the Performance Manager will include:

• Develop, implement, maintain and continually improve quality management systems, PFI contract obligations, healthcare requirements and applicable ISO standards.
• Lead and coordinate risk-based internal and external audits, compliance inspections, assurance reviews, statutory inspections and certification assessments.
• Ensure operational teams are prepared for audits and inspections, with accurate evidence maintained and findings effectively managed through to close-out.
• Manage non-conformance, corrective action, preventive action and lessons-learned processes.
• Maintain compliance registers, audit schedules, risk logs, action trackers and document control systems.
• Monitor performance against quality, compliance, health and safety, environmental and sustainability KPIs.
• Lead the preparation, validation and submission of monthly performance reports to the Client, Project Company and internal leadership teams.
• Ensure reports accurately reflect KPI data, statutory compliance, service performance, audit outcomes, improvement actions and contractual requirements.
• Manage and administer contractual Payment Mechanism processes, including: Performance monitoring, Service failure validation, Deduction management, Rectification verification, Performance trend analysis, Supporting evidence requirements
• Work with operational and commercial teams to review Payment Mechanism performance, challenge deductions where appropriate and identify opportunities to improve service delivery.
• Promote compliance awareness through coaching, briefings, training, toolbox talks and best‑practice sharing.
• Support compliance with healthcare premises guidance, technical standards, local procedures and client‑specific requirements.
• Monitor evidence relating to health and safety, fire safety, water hygiene, electrical safety, lifting equipment and environmental controls.
• Support compliance with health, safety, environmental, quality and sustainability policies.
• Support and maintain compliance with ISO 9001, ISO 14001, ISO 45001 and other applicable management system standards.
• Attend and contribute to contractual, governance and performance meetings.
• Participate in the contract management on‑call rota.
• Undertake designated technical compliance responsibilities, including Responsible Person or Appointed Person duties, where appropriately trained and authorised.

What experience you need to be the successful Performance Manager:

• Proven experience in quality, compliance, audit, assurance or governance within facilities management or another regulated service environment.
• Understanding of complex contractual environments, preferably PFI healthcare, NHS estates or critical infrastructure service delivery.
• Strong working knowledge of quality management systems, audit processes, document control, corrective actions and continuous improvement.
• Awareness of statutory compliance requirements relevant to facilities management, including: Health and safety, Environmental management, Fire safety, Water hygiene, Electrical safety, Building-related obligations
• Knowledge of ISO 9001 and awareness of ISO 14001 and ISO 45001.
• Excellent written and verbal communication skills.
• Ability to produce clear, accurate reports and engage confidently with clients, auditors and operational teams.
• Ability to interpret performance data, audit findings, compliance evidence and risk information.
• Strong planning and prioritisation skills, with the ability to manage multiple audits, actions, deadlines and stakeholder requirements.
• Due to nature of the role the successful candidate will be required to obtain Disclosure Scotland to PVG Level.