Performance Manager

Thames Water Utilities Limited; Banbury; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading water utility company in Banbury is seeking an experienced Performance Manager to oversee the operational management of sewage treatment works. The role involves leading a team to ensure safety compliance and driving continuous improvement in operational performance. Applicants should have strong leadership skills and experience in the utility industry. The position offers a salary of up to £45,000 per annum along with various employee benefits.

Benefits

26 days holiday, increasing with service

GymPass wellness program

WeCare health services

Performance-related pay

Access to discounts and cashback

Generous Paternity Leave

Enhanced Maternity Leave

Ongoing performance development reviews

Qualifications

• Previous experience managing operational staff, ideally within the utility industry.
• Demonstrated focus on continuous improvement.
• Ability to achieve results in a similar industry.
• Process management experience and knowledge in Health and Safety.
• Strong understanding of health and safety legislation.
• Competent in using IT equipment/systems and interpreting complex Excel spreadsheets.
• Financial management skills to identify efficiencies.
• Valid driving licence required.

Responsibilities

• Lead the Health & Safety culture within the team.
• Drive environmental improvements in operations.
• Manage budgetary and financial activities.
• Ensure exceptional customer service and stakeholder management.

Skills

Leadership

Health and Safety awareness

Continuous improvement

Financial management

Process management

IT competency

Job description

Job title Performance Manager Ref 42377 Division Asset Operations & Capital Delivery Location Banbury - OX16 4RZ Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £45,000 per annum depending on skills and experience Job grade B Closing date 10/11/2025

We are looking for a Performance Manager to join Thames Water permanently.

You will be working across the geographical area of Banbury - OX16 4RZ, where you will be responsible for the day-to-day running of up to 15 Sewage Treatment Works, along with managing a small multi-skilled team of up to 12 technicians.

You will operate out of the main site at Banbury but will visit other sites, making a driving licence and car owner essential as you will need to travel throughout your working week.

You will work 36 hours a week, Monday to Friday, along with participating in an out-of-hours rota for escalations and advice, for which you will receive additional payments.

What will you be doing as a Performance Manager

• You will effectively lead the Health & Safety culture of the team as well as drive and create an environment where good practices are a way of everyday life and total compliance is adhered to.
• With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to drive improvements in the operations of your sites and the assets within them, looking at ways to change what we do for the better of all parties, mainly our customers and, of course, THE ENVIRONMENT.
• Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety Awareness.
• Managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management - ensuring exceptional service to our customers with early personal interventions as required.

To thrive in this role, the essential criteria you’ll need is:

• Previous experience managing operational staff with a proven track record of engaging and developing their team, ideally with field-based members within the utility industry.
• Able to demonstrate a strong focus on continuous improvement.
• You will be used to taking the lead and achieving results, ideally within a similar industry.
• Possess significant process management experience and knowledge with strong skills in operations, Health and Safety and Finance.
• Strong understanding of health and safety legislation.
• You will need to be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
• Financial management skills and commercial awareness to be able to demonstrate identifying and achieving financial efficiencies.
• Due to the nature of this role, a full, valid driving licence is needed.

What’s in it for you?

• Offering a salary up to £45,000 per annum, depending on your level of experience.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• GymPass, a free fitness plan and access to several well-being apps for you and up to three family members, as well as discounted plans nationwide.
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Performance-related pay plan directly linked to company performance measures and targets.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Measuring outcomes like customer satisfaction, operational efficiency, safety performance and the quality and reliability of the product or service we provide, is the main focus for us. We’re a growing, dynamic organization and as such we value the holistic growth and development of employees, and the opportunity to develop a rewarding and impactful career.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.