People Services Lead

Artis Recruitment; West of England; On-site; GBP 80,000 - 100,000; Full time

Job summary

Artis HR is seeking a People Services Lead to oversee the delivery of people services within a large organisation, combining team leadership with broad HR oversight during an ongoing transformation programme. You will lead a team supporting managers and employees across the employee lifecycle, ensuring day-to-day HR activity runs smoothly while helping embed improved processes and new ways of working.

You will work with senior stakeholders across the People function to align priorities and drive

Qualifications

• Established HR leader with experience overseeing people services.
• Broad generalist HR knowledge across the employee lifecycle, including ER.
• Ability to lead teams through change and maintain service delivery.

Responsibilities

• Lead and develop a team delivering people support across the business.
• Oversee generalist HR services with consistent support for managers and staff.
• Advise on employee relations, performance management, and change.
• Align People function with senior stakeholder priorities.
• Contribute to transformation programmes and better processes.
• Collaborate with Reward, Talent, and Organisational Effectiveness.
• Review ways of working to improve efficiency and experience.
• Use feedback to drive service improvements.

Job description

Artis HR are seeking a People Services Lead to oversee the delivery of people services within a large organisation, combining team leadership and broad HR oversight with involvement in an ongoing transformation programme.

The role

You'll lead a team supporting managers and employees across the wider employee lifecycle, ensuring day-to-day HR activity runs smoothly while helping evolve the way services are delivered.

Working alongside colleagues across the People function, you'll contribute to a programme of transformation, helping embed improved processes, strengthen collaboration and support new ways of working.

Key responsibilities

• Lead and develop a team responsible for delivering people support across the business.
• Oversee the delivery of generalist HR services, ensuring managers and employees receive consistent and effective support.
• Provide direction on employee relations, performance management, organisational change and wider employee lifecycle matters.
• Work with senior stakeholders to understand business needs and ensure the People function is aligned with organisational priorities.
• Play an active role in an ongoing transformation programme, supporting the implementation of improved processes and service delivery.
• Partner with specialist HR teams across areas such as Reward, Talent and Organisational Effectiveness.
• Review existing ways of working, identifying opportunities to improve efficiency, consistency and the employee experience.
• Use feedback and operational insights to identify service improvements and support effective decision-making.

About you

You’ll be an established HR leader who can balance operational delivery with broader business priorities and continuous improvement.

You’ll ideally bring:

• Experience leading an HR, People Partnering or People Services team.
• Broad generalist HR knowledge across the employee lifecycle, including employee relations.
• Experience working with senior stakeholders in a complex organisation.
• An ability to lead teams through change and maintain effective service delivery.
• Experience contributing to projects, process improvements or transformation initiatives.
• Strong communication, influencing and organisational skills.
• A collaborative, commercially aware approach and the ability to see the bigger picture.

This is an opportunity to take on a broad People leadership role, combining team management, operational oversight and transformation within an established organisation.