People Operations Director

JSS; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Ownership of People Services

High visibility across the business

Grow your team

Hybrid work pattern

Job summary

JSS in London is seeking a Senior People Operations Director to shape and modernise the delivery of people services. You will lead a broad transformation across shared services, payroll, mobility and HR systems within an international organisation.

You will partner with senior leadership, turning data into actionable insights and building capability across the People Services function. Hybrid role with 3 days in the West London office.

Qualifications

• Senior leader with experience in complex, international organisations.
• Ability to design and modernise People/HR Shared Services models.
• Proven track record in HR transformation and process improvement.

Responsibilities

• Shape and modernise how People services are delivered across the business.
• Lead a broad programme of People transformation with tech, automation and AI.
• Oversee Reward, payroll, mobility and HR systems for an international network.
• Turn People data into meaningful insights for senior leaders.
• Build capability and accountability within the People Services function.

Skills

People leadership

Shared services

HR analytics

HR transformation

Tools

Workday

Job description

West London | Hybrid – 3 days per week in the office

We are partnering with a well-known business based in West London to appoint a People Operations Director.

This is a senior leadership opportunity with a broad remit across People Operations, Shared Services, Reward, Payroll and People Analytics.

Sitting on the People Leadership Team and partnering closely with senior leadership, you will be responsible for evolving the People operating model and ensuring the organisation has scalable, efficient and employee-focused services to support its continued development.

Key responsibilities will include:

• Shape and modernise how People services are delivered across the business, creating a simpler, more joined-up experience for employees and managers.
• Lead a broad programme of People transformation, identifying opportunities to streamline processes, improve ways of working and make better use of technology, automation and AI.
• Oversee a portfolio of specialist People functions, including reward, payroll, mobility and HR systems, ensuring they operate effectively across an international organisation.
• Turn People data into meaningful business insight, giving senior leaders better visibility of workforce trends and supporting more informed decision-making.
• Build capability across the People Services function, developing high-performing teams, strengthening accountability and creating a culture of continuous improvement.

About you

We are looking for an established senior People Operations / Services leader who has operated within a complex, international and matrixed organisation.

You will ideally bring experience across several of the following areas:

• Building, scaling or transforming People/HR Shared Services and operating models.
• Leading significant HR transformation and process improvement programmes.
• Strong HR technology exposure, ideally including Workday.
• Oversight of Reward, international payroll and/or global mobility.
• Using people data and analytics to improve decision-making and organisational effectiveness.
• Leading sizeable specialist teams and influencing senior stakeholders through periods of change.

What's on offer?

• Opportunity to take ownership of the people services function and create a best-in-class setup
• High visibility across the business
• Chance to build out & develop your own team
• Hybrid work pattern (3 days per week in West London)

This is an excellent opportunity for someone looking to take ownership of a broad People Services agenda and play a key role in shaping the future People infrastructure of a high-profile international organisation.