People Operations Leader — Hybrid, AI & Workday Enablement

RSM UK; Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

27 days holiday

Wellbeing benefits

Electric car scheme

Course library 300+ courses

Job summary

RSM UK is recruiting for Head of People Operations in the UK. The role leads a high‑performing team in People Services & Enablement, delivering onboarding, mobility, rewards and learning services at scale.

You will drive a data‑driven operating model, shape standards and partner with Finance, Technology and Risk to optimise Workday and related tools. You will implement AI and automation to improve efficiency, elevate employee experience, and lead a culture of inclusive, high‑performing teams

Qualifications

• Significant experience leading and developing high-performing People Operations or shared services teams within a complex organisation.
• Strong service management and operating model expertise, with a track record of simplifying processes and driving continuous improvement.
• Experience of People technology and digital transformation, ideally including Workday, automation, AI and ticketing or workflow solutions.
• Strong data and insight capability, with the commercial judgement to balance service quality, cost, risk and business priorities.
• Credibility with senior stakeholders and suppliers, and an inclusive, empowering leadership style.

Responsibilities

• Lead and develop an inclusive Operations team delivering onboarding, employee changes, learning operations, global mobility, and reward and benefits administration.
• Set clear service standards, SLAs and KPIs, and use data and insight to measure performance and spot opportunities to improve.
• Simplify and standardise processes and embed scalable operating models that improve the employee and manager experience.
• Optimise Workday and introduce AI, automation and ticketing/workflow tools to increase efficiency and self-service.
• Build trusted relationships with People Business Partners, Centres of Expertise, Finance, Technology and Risk, and oversee key suppliers.

Skills

People Ops leadership

Stakeholder management

Data analytics

Continuous improvement

Tools

Workday

Automation software

Ticketing systems

AI tooling

Job description

RSM UK is recruiting for Head of People Operations in the UK. The role leads a high‑performing team in People Services & Enablement, delivering onboarding, mobility, rewards and learning services at scale.

You will drive a data‑driven operating model, shape standards and partner with Finance, Technology and Risk to optimise Workday and related tools. You will implement AI and automation to improve efficiency, elevate employee experience, and lead a culture of inclusive, high‑performing teams