Head of People Operations & Experience

RSM UK; Manchester; Ibrido; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid & flexible working

27 days holiday

Wellbeing benefits

300+ courses on demand

Descrizione del lavoro

RSM UK is seeking a Head of People Operations to lead a high-performing team within People Services & Enablement. You will drive the standard of service delivery at scale, optimize Workday, and harness AI and automation to enhance employee experiences.

You will collaborate with People Partners, Finance, Technology and Risk, overseeing suppliers and delivering onboarding, mobility and rewards globally. This is a strategic, influential leadership role in a fast-growing firm.

Competenze

• Proven experience leading People Operations or shared services.
• Strong service management and operating model expertise.
• Experience with Workday, automation and ticketing/workflow solutions.
• Excellent data and insight capability with commercial judgement.
• Credible with senior stakeholders and suppliers.
• Experience in professional services or regulated environments is advantageous.

Mansioni

• Lead and develop an inclusive Operations team delivering onboarding, employee changes, learning operations, global mobility, and reward/benefits administration.
• Set clear service standards, SLAs and KPIs, using data to measure performance and identify improvements.
• Simplify and standardise processes and embed scalable operating models for better employee experience.
• Improve efficiency using Workday, AI, automation and ticketing/workflow tools and foster self-service.
• Build trusted relationships with People Partners, Centres of Expertise, Finance, Technology and Risk; oversee key suppliers.

Conoscenze

People Operations

Service Management

Data Insights

Stakeholder Engagement

Automation

Strumenti

Workday

Automation tools

Descrizione del lavoro

RSM UK is seeking a Head of People Operations to lead a high-performing team within People Services & Enablement. You will drive the standard of service delivery at scale, optimize Workday, and harness AI and automation to enhance employee experiences.

You will collaborate with People Partners, Finance, Technology and Risk, overseeing suppliers and delivering onboarding, mobility and rewards globally. This is a strategic, influential leadership role in a fast-growing firm.