People Lifecycle Operations Lead (Hybrid)

PwC UK; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work week (office/home/client)

Job summary

PwC UK is seeking a People Lifecycle Manager to oversee the day-to-day delivery of outsourced People services and coordinate across performance, talent, promotion and reward cycles. The role focuses on governance, data quality, and continuous service improvements within a multi-stakeholder environment.

You will build strong relationships with senior stakeholders, manage complex data collection and analytics for annual performance and talent activities, and drive improvements across processes and

Qualifications

• Experience in performance, talent, promotion, reward or other cyclical People activity.
• Commercial understanding of how HR enables business performance.
• Strong project management and organisational skills across multiple workstreams, deadlines and stakeholders.
• Experience managing outsourced providers, service performance, issues, escalations, governance and improvement activity.
• Understanding of risk, control and governance in supplier-managed services.
• Ability to communicate clearly with providers, customers, senior stakeholders and internal teams.
• Ability to challenge constructively, influence outcomes and work professionally with a wide range of people.
• Strong Alteryx, Excel, analytical and problem-solving skills.
• Flexible, resilient and proactive, with curiosity for technology and better ways of working.

Responsibilities

• Coordinate outsourced People services across performance, talent, promotion, reward and other cyclical activities, ensuring delivery against agreed plans.
• Manage provider relationships, tracking service performance, queries, actions, escalations, risks and incident resolution.
• Act as the operational escalation point for stakeholders, driving issue resolution and continuous service improvement.
• Partner with service owners, Procurement, Audit, Risk, Security and other control functions to maintain effective governance and compliance.
• Support service continuity, data security and customer experience by identifying, managing and escalating outsourcing risks and service impacts.
• Drive operational improvements, maintain service documentation, and support projects, change initiatives and outsourcing transitions through to implementation.

Skills

Alteryx

Excel

Analytical thinking

Project management

Tools

Alteryx

Excel

Job description

PwC UK is seeking a People Lifecycle Manager to oversee the day-to-day delivery of outsourced People services and coordinate across performance, talent, promotion and reward cycles. The role focuses on governance, data quality, and continuous service improvements within a multi-stakeholder environment.

You will build strong relationships with senior stakeholders, manage complex data collection and analytics for annual performance and talent activities, and drive improvements across processes and