People Lifecycle Operations Lead

PwC UK; Hemington; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

PwC UK is seeking a People Lifecycle Manager to oversee the day‑to‑day delivery of outsourced People services. The role is operational in focus, coordinating activity, tracking actions and driving process improvement, while building strong relationships with senior stakeholders across the People Function.

You will manage complex data collection and analytics for annual Performance and Talent activities, monitor service performance, mitigate risks and escalate issues.

Qualifications

• Experience in performance, talent, promotion, reward or other cyclical People activity.
• Commercial understanding of how HR enables business performance.
• Strong project management and organisational skills across multiple workstreams, deadlines and stakeholders.

Responsibilities

• Coordinate outsourced People services across performance, talent, promotion, reward and other cyclical activities, ensuring delivery against agreed plans.
• Manage provider relationships, tracking service performance, queries, actions, escalations, risks and incident resolution.
• Act as the operational escalation point for stakeholders, driving issue resolution and continuous service improvement.
• Partner with service owners, Procurement, Audit, Risk, Security and other control functions to maintain effective governance and compliance.
• Support service continuity, data security and customer experience by identifying, managing and escalating outsourcing risks and service impacts.
• Drive operational improvements, maintain service documentation, and support projects, change initiatives and outsourcing transitions through to implementation.

Skills

Alteryx

Excel

Analytical skills

Problem solving

Project management

Job description

PwC UK is seeking a People Lifecycle Manager to oversee the day‑to‑day delivery of outsourced People services. The role is operational in focus, coordinating activity, tracking actions and driving process improvement, while building strong relationships with senior stakeholders across the People Function.

You will manage complex data collection and analytics for annual Performance and Talent activities, monitor service performance, mitigate risks and escalate issues.