People Lifecycle Operations Manager | Hybrid & Outsourcing

PwC UK; Newcastle upon Tyne; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Empowered flexibility

Office/home/client site mix

Private medical cover

Volunteering days

Job summary

PwC UK is seeking a People Lifecycle Manager to support the day-to-day delivery of outsourced People services. The role focuses on practical knowledge of People cycles and knowledge management to coordinate activity, track actions, resolve issues and drive process improvement.

The role involves building strong relationships with senior stakeholders, managing complex data collection and analytics for annual Performance and Talent activities, and partnering across teams to ensure governance and

Qualifications

• Experience in performance, talent, promotion, reward or other cyclical People activity.
• Commercial understanding of how HR enables business performance.
• Strong project management and organisational skills across multiple workstreams.
• Experience managing outsourced providers and service performance.
• Understanding of risk and governance in supplier-managed services.

Responsibilities

• Coordinate outsourced People services across performance, talent, promotion, reward and other cyclical activities, ensuring delivery against agreed plans.
• Manage provider relationships, tracking service performance, queries, actions, escalations, risks and incident resolution.
• Act as the operational escalation point for stakeholders, driving issue resolution and continuous service improvement.
• Partner with service owners, Procurement, Audit, Risk, Security and other control functions to maintain effective governance and compliance.
• Support service continuity, data security and customer experience by identifying, managing and escalating outsourcing risks and service impacts.
• Drive operational improvements, maintain service documentation, and support projects, change initiatives and outsourcing transitions through to implementation.

Skills

Alteryx

Excel

Analytics

Problem-solving

Project management

Stakeholder management

Tools

Governance frameworks

Job description

PwC UK is seeking a People Lifecycle Manager to support the day-to-day delivery of outsourced People services. The role focuses on practical knowledge of People cycles and knowledge management to coordinate activity, track actions, resolve issues and drive process improvement.

The role involves building strong relationships with senior stakeholders, managing complex data collection and analytics for annual Performance and Talent activities, and partnering across teams to ensure governance and