People Lifecycle Ops Lead – Outsourced Services

PwC UK; Reading; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

PwC UK is seeking a People Lifecycle Manager to oversee day-to-day delivery of outsourced People services. The role focuses on operational delivery, knowledge management, and driving process improvements across performance and talent cycles.

You will build strong relationships with senior stakeholders, manage complex data, and coordinate analytics and logistics for annual Performance and Talent activities, while ensuring governance and risk controls are in place.

Qualifications

• Experience in performance, talent, promotion, reward or other cyclical People activity.
• Commercial understanding of how HR enables business performance.
• Strong project management and organisational skills across multiple workstreams, deadlines and stakeholders.
• Experience managing outsourced providers, service performance, issues, escalations, governance and improvement activity.
• Understanding of risk, control and governance in supplier-managed services.
• Ability to build trusted relationships and communicate clearly with providers, customers, senior stakeholders and internal teams.
• Ability to challenge constructively, influence outcomes and work professionally with a wide range of people.
• Strong Alteryx, Excel, analytical and problem-solving skills for complex operational issues.
• Flexible, resilient and proactive, with curiosity for technology, digital improvement and better ways of working.

Responsibilities

• Coordinate outsourced People services across cyclical activities, ensuring delivery against plans.
• Manage provider relationships, track service performance, queries, actions, escalations, risks and incidents.
• Act as escalation point for stakeholders, driving issue resolution and service improvement.
• Partner with service owners and control functions to maintain governance and compliance.
• Support service continuity, data security and customer experience by managing outsourcing risks.
• Drive operational improvements and support transitions through to implementation.

Skills

Project management

Analytical thinking

Stakeholder communication

Data analysis

Tools

Alteryx

Excel

Job description

PwC UK is seeking a People Lifecycle Manager to oversee day-to-day delivery of outsourced People services. The role focuses on operational delivery, knowledge management, and driving process improvements across performance and talent cycles.

You will build strong relationships with senior stakeholders, manage complex data, and coordinate analytics and logistics for annual Performance and Talent activities, while ensuring governance and risk controls are in place.