People-First Store Leader: Care, Performance & Ops

Boots Group; Leeds; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling and wellbeing

Job summary

Boots Group in Leeds seeks an Assistant Manager to lead the store team, coach colleagues and model excellent customer care while driving commercial performance. You will balance people, performance and operations, taking ownership of store delivery and ensuring compliance across pharmacy services and retail standards.

You’ll report to the Store Manager and manage day-to-day operations, including planning rotas, stock control and loss prevention, using data to spot opportunities and improve

Qualifications

• Experience leading a team in a customer-facing environment.
• Ability to drive performance and deliver results.
• Strong organisational skills with rotas, absence and workload planning.
• Clear understanding of compliance, safety and standards.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer focus

Coaching & development

Operational planning

Data-driven decisions

Compliance & safety

Education

NVQ2 in Pharmacy Services (UK) or equivalent

Retail management training

Tools

POS systems

Job description

Boots Group in Leeds seeks an Assistant Manager to lead the store team, coach colleagues and model excellent customer care while driving commercial performance. You will balance people, performance and operations, taking ownership of store delivery and ensuring compliance across pharmacy services and retail standards.

You’ll report to the Store Manager and manage day-to-day operations, including planning rotas, stock control and loss prevention, using data to spot opportunities and improve