People-First Store Leader: Care & Performance

The Boots Company PLC; Dudley; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount across Boots and +3

Discretionary annual bonus

Enhanced maternity/paternity/adoption,

Flexible benefits scheme

24/7 counselling and wellbeing support

Job summary

Boots are seeking an Assistant Manager in the United Kingdom to lead and support a team on the shop floor, coaching individuals, setting expectations and ensuring great customer care and safe, compliant pharmacy services.

You’ll balance people, performance and operations, owning day-to-day store running, planning, scheduling and stock control while driving positive commercial outcomes.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to drive performance and deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• Clear understanding of safety, compliance and operational standards.
• Collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

People leadership

Customer focus

Coaching

Organisational skills

Compliance awareness

Data-driven decisions

Team collaboration

Education

NVQ2 in Pharmacy Services

Job description

Boots are seeking an Assistant Manager in the United Kingdom to lead and support a team on the shop floor, coaching individuals, setting expectations and ensuring great customer care and safe, compliant pharmacy services.

You’ll balance people, performance and operations, owning day-to-day store running, planning, scheduling and stock control while driving positive commercial outcomes.