People-First Store Lead: Coaching, Care & Ops

Boots UK; Sefton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Retirement savings plan

Employee discount

Annual bonus

Parental leave pay and gift card

Flexible benefits

Counselling support

Job summary

Boots UK is seeking an Assistant Manager to lead a customer‑facing team, coaching individuals, planning rotas and driving store performance while ensuring safe, compliant pharmacy services. You’ll create a welcoming, high‑performing environment where customers and patients feel cared for and valued.

You’ll report to the Store Manager, own day‑to‑day operations, manage stock, audits and loss prevention, and use data to identify opportunities to improve service, safety and commercial outcomes.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• A clear understanding of the importance of compliance, safety and operational standards.
• A collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering both excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.

Skills

Team leadership

Coaching skills

Performance management

Organisational skills

Compliance awareness

Data-driven decisions

Customer care focus

Commercial awareness

Education

NVQ2 in Pharmacy Services

Tools

Data systems (POS/reporting)

Job description

Boots UK is seeking an Assistant Manager to lead a customer‑facing team, coaching individuals, planning rotas and driving store performance while ensuring safe, compliant pharmacy services. You’ll create a welcoming, high‑performing environment where customers and patients feel cared for and valued.

You’ll report to the Store Manager, own day‑to‑day operations, manage stock, audits and loss prevention, and use data to identify opportunities to improve service, safety and commercial outcomes.