People-First Assistant Manager: Lead, Care & Store Performance

Boots UK; Bangor; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Retirement Savings Plan

Employee discount

Discretionary bonus

Enhanced parental leave pay

Flexible benefits

Wellbeing support

Job summary

Boots UK is seeking an Assistant Manager to lead a store team, deliver excellent customer care and safe pharmacy services, and drive strong commercial performance on the shop floor. You’ll coach and develop colleagues, plan rotas, manage absence and prioritise workload, and take ownership of stock, audits and compliance to keep the store clean, safe and compliant.

This hands-on role requires inspiring leadership in a busy retail environment with opportunities to progress into broader store

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• A clear understanding of the importance of compliance, safety and operational standards.
• A collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering both excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Leadership

Ownership

Coaching

Planning

Compliance

Collaboration

Systems data use

Customer care

Education

NVQ2 in Pharmacy Services

Job description

Boots UK is seeking an Assistant Manager to lead a store team, deliver excellent customer care and safe pharmacy services, and drive strong commercial performance on the shop floor. You’ll coach and develop colleagues, plan rotas, manage absence and prioritise workload, and take ownership of stock, audits and compliance to keep the store clean, safe and compliant.

This hands-on role requires inspiring leadership in a busy retail environment with opportunities to progress into broader store