People-First Store Leader & Operations Coach

Boots Group; Llanelli; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount across Boots and a​n

Discretionary annual bonus

Flexible benefits scheme

Wellbeing support

Job summary

Boots Group is seeking an Assistant Manager in the UK to lead a store team on the shop floor, coach colleagues, and safeguard everyday operations. You’ll balance people, performance and store standards, ensuring safe, compliant and friendly service for customers and patients.

You’ll drive schedules, motivate staff, develop talent and deliver strong commercial outcomes with a focus on care excellence. A Pharmacy qualification path may be supported as you grow.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to drive performance and deliver results.
• Inspire and coach others, and manage performance.
• Strong organisational skills for rotas, absence and workload.
• Commitment to compliance, safety and operational standards.
• Collaborative mindset for a team environment.
• Ability to use systems and data to inform decisions.
• Passion for delivering customer care and commercial outcomes.
• Willingness to work towards Pharmacy qualification if not already held.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients
• Create a positive, supportive team environment where people feel confident, capable and motivated
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop
• Take ownership of stock availability, cost control and loss prevention
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
• Use data, reports and in-store insight to identify opportunities and take action
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance

Skills

Leadership

Customer-facing

Performance management

Coaching

Planning rotas

Safety & compliance

Data-driven decisions

Team collaboration

Store operations

Education

NVQ2 in Pharmacy Services

Job description

Boots Group is seeking an Assistant Manager in the UK to lead a store team on the shop floor, coach colleagues, and safeguard everyday operations. You’ll balance people, performance and store standards, ensuring safe, compliant and friendly service for customers and patients.

You’ll drive schedules, motivate staff, develop talent and deliver strong commercial outcomes with a focus on care excellence. A Pharmacy qualification path may be supported as you grow.