People-First Retail Concession Manager

TFG London; Exeter; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

A free clothing allowance to wear what

70% staff discount - yes, really!

Enhanced Maternity package

24/7 virtual GP service

Wellbeing and financial support tools

Job summary

TFG London is seeking a people-first Concession Manager to lead Hobbs, Phase Eight and Whistles teams inside John Lewis, Exeter. You’ll inspire, coach and drive store performance on the shop floor, delivering exceptional customer experiences daily.

You’ll champion teamwork, nurture talent, and balance commercial ambition with people-first leadership in a fast-paced premium retail environment. This role offers strong progression and inclusive benefits.

Qualifications

• A natural motivator with a positive mindset who knows how to get the best from people.
• Experienced in leading high-performing retail teams.
• Confident, calm under pressure, and great at making decisions that put both people and performance first.
• Lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
• Passionate about teamwork - you lead with empathy and bring people together through trust and encouragement.

Responsibilities

• Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
• Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
• Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
• Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
• Customer connection - being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.

Skills

Natural motivator

Retail leadership

Customer service focus

Empathy and teamwork

Decision making under pressure

Job description

TFG London is seeking a people-first Concession Manager to lead Hobbs, Phase Eight and Whistles teams inside John Lewis, Exeter. You’ll inspire, coach and drive store performance on the shop floor, delivering exceptional customer experiences daily.

You’ll champion teamwork, nurture talent, and balance commercial ambition with people-first leadership in a fast-paced premium retail environment. This role offers strong progression and inclusive benefits.