Concession Manager

TFG London; Exeter; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

A free clothing allowance to wear what

70% staff discount - yes, really!

Enhanced Maternity package

24/7 virtual GP service

Wellbeing and financial support tools

Job summary

TFG London is seeking a people-first Concession Manager to lead Hobbs, Phase Eight and Whistles teams inside John Lewis, Exeter. You’ll inspire, coach and drive store performance on the shop floor, delivering exceptional customer experiences daily.

You’ll champion teamwork, nurture talent, and balance commercial ambition with people-first leadership in a fast-paced premium retail environment. This role offers strong progression and inclusive benefits.

Qualifications

• A natural motivator with a positive mindset who knows how to get the best from people.
• Experienced in leading high-performing retail teams.
• Confident, calm under pressure, and great at making decisions that put both people and performance first.
• Lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
• Passionate about teamwork - you lead with empathy and bring people together through trust and encouragement.

Responsibilities

• Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
• Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
• Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
• Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
• Customer connection - being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.

Skills

Natural motivator

Retail leadership

Customer service focus

Empathy and teamwork

Decision making under pressure

Job description

Every exceptional customer moment starts with our people.

We're looking for a people-first Concession Manager to lead our Hobbs, Phase Eight and Whistles teams within John Lewis, Exeter. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.

What you'll do

• Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
• Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
• Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
• Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
• Customer connection - being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.

Who you'll be

• A natural motivator with a positive mindset who knows how to get the best from people.
• Experienced in leading high-performing retail teams.
• Confident, calm under pressure, and great at making decisions that put both people and performance first.
• Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
• Passionate about teamwork - you lead with empathy and bring people together through trust and encouragement.

What's in it for you? It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include

• A free clothing allowance to wear what you love, your way
• 70% staff discount - yes, really!
• Enhanced Maternity package
• 24/7 virtual GP service
• Wellbeing and financial support tools

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017. With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers' expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.