Concession Manager: Lead Retail Teams & Customer Experience

The Foschini Group / TFG London; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

A free clothing allowance to wear what

70% staff discount – yes, really!

Enhanced Maternity package

24/7 virtual GP service

Wellbeing and financial support tools

Job summary

TFG London is seeking a Concession Manager to lead Hobbs, Phase Eight and Whistles teams within John Lewis, Leeds.

You will drive exceptional customer service on the shop floor, coach a diverse retail team, and deliver commercial results in a fast-paced environment across multiple premium brands.

This permanent role offers a supportive, inclusive culture with strong development opportunities and a focus on people-first leadership.

Qualifications

• A natural motivator with a positive mindset who knows how to get the best from people.
• Experienced in leading high-performing retail teams.
• Confident, calm under pressure, and great at making decisions that put both people and performance first.
• Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
• Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.

Responsibilities

• Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
• Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
• Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
• Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
• Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.

Job description

TFG London is seeking a Concession Manager to lead Hobbs, Phase Eight and Whistles teams within John Lewis, Leeds.

You will drive exceptional customer service on the shop floor, coach a diverse retail team, and deliver commercial results in a fast-paced environment across multiple premium brands.

This permanent role offers a supportive, inclusive culture with strong development opportunities and a focus on people-first leadership.