Assistant Manager - Leeds Designer Outlet

The Foschini Group / TFG London; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free clothing allowance

70% staff discount

Enhanced Maternity package

24/7 virtual GP

Wellbeing and financial support

Job summary

TFG London in Leeds Designer Outlet is seeking an Assistant Store Manager to lead the team and deliver a 5* customer experience while driving commercial results.

You will oversee shop-floor operations, support the Store Manager, coach colleagues, and foster an inclusive, energetic culture to maximise store performance in a fast-paced retail environment.

The role is a 24-month fixed-term contract, offering opportunities to develop leadership skills and contribute to premium brands within the group.

Qualifications

• Experience leading in busy retail environments.
• Strong customer service mindset and communication skills.
• Ability to mentor and develop staff to reach potential.

Responsibilities

• Lead by example on the shopfloor and deliver outstanding customer service.
• Cover Store Manager duties in their absence and maintain team effectiveness.
• Collaborate with Store Manager to maximise branch performance and opportunities.
• Support the store vision and recognise strengths to engage customers.

Skills

Customer focus

Leadership

Coaching

Commercial awareness

Job description

About The Role

Every exceptional customer moment starts with our people.

Housing Phase Eight and Hobbs, we are excited to open our new store in Leeds Designer Outlet and are looking for a talented Assistant Store Manager to lead the team. You will play a collaborative role in promoting a 5* customer experience and drive commercial excellence to impact KPIs and overall sales figures.

This is a 24 month fixed-term opportunity.

Who you'll be

You are a customer-focused leader who thrives in a fast-paced retail environment and is passionate about delivering an exceptional customer experience. You enjoy developing others, coaching and upskilling team members to help them perform at their best and reach their potential. You are a natural role model, balancing strong people leadership with commercial awareness, using your judgement and initiative to drive results while creating a positive and inclusive team culture. Assertive, approachable and engaging, you build strong connections with customers and share your product knowledge with credibility and enthusiasm. You bring energy, resilience and a hands‑on approach, inspiring those around you while ensuring high standards are consistently achieved.

What you’ll do

• Lead by example on the shopfloor and ensure the delivery of outstanding customer service
• Assume all managerial duties in the absence of the Store Manager, striving to positively make an impact through efficient teamwork and leadership
• Maintain a commercial approach to role and operations, working closely with the Store Manager to maximise branch performance
• Assist the Store Manager in delivering the store vision and recognising key areas of strength within the team/store to anticipate future opportunities to keep our customers engaged

What’s in it for you?

It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• A free clothing allowance to wear what you love, your way
• 70% staff discount – yes, really!
• Enhanced Maternity package
• 24/7 virtual GP service
• Wellbeing and financial support tools

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, we are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.