People and OD Assistant - Apprenticeship

NHS; Kendal; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A healthcare provider in Kendal is seeking a People and OD Assistant for a fixed-term apprenticeship. This role involves supporting the HR team with employee relations and operational advice while gaining practical experience in personnel matters. Ideal candidates will have customer service qualifications and knowledge of HR procedures. Competitive compensation follows the NHS pay structure.

Qualifications

• Must have NVQ III Customer Service or equivalent experience.
• Knowledge of HR procedures such as Recruitment and Selection.
• Experience with electronic database systems required.

Responsibilities

• Provide professional support and advice to Managers.
• Support the delivery of a quality, employee-centric People function.
• Assist in the full range of People activities.

Skills

NVQ III Customer Service

Knowledge of HR procedures

Experience with electronic database systems

European Computer Driving Licence

Certificate in Personnel Practice

Education

GCSE grade C or above in English Language

Job description

University Hospitals of Morecambe Bay NHS Trust

People and OD Assistant - Apprenticeship

Closing date: 03 December 2025

The People and OD Directorate (POD) is responsible for developing people strategies, policy, practice, and delivering P&OD services which support strategic objectives, improve staff engagement, comply with legislation, and support organisational culture development and the embedding of organisational values.

Our whole ethos is to provide a customer focused quality service to the trust business units and corporate departments through the provision of the following:

• Expert people advice and guidance (strategic and operational) to business units and services across the trust.
• Core employee relations and case management advice and support.

The NHS People Plan published in July 2020 which includes Our People Promise are at the heart of everything we do and should underpin all our actions.

We are looking for a People and OD Assistant to join our busy team on a fixed term basis whilst undertaking a Level 3 Apprenticeship in HR Support (Business & Administration).

You will be paid in line with agenda for change trainee pay: Annex 21 salary percentage - year 1 of study 70% and year 2 of study 75% of the top of band 4.

Interviews for this role will be held face to face.

Main Duties of the Job

You will support the Workforce Business Partner and Advisor team by providing professional support and advice to Managers and staff across a range of employee relations matters and the application of Trust policies.

To support the delivery of ‘a great place to be cared for; a great place to work’ through effective engagement in a responsive, high quality and employee‑centric People function.

To ensure that all employee related issues are comprehensively and effectively addressed through proactive, employee‑centric and best practice advice and delivery.

To provide professional support and advice to managers and colleagues in the organisation across the range of employee relations matters.

To assist in the full range of People activities, including minute taking where appropriate.

About Us

We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant‑led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non‑life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Job Responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Shortlisting

• NVQ III Customer Service / Business Administration or equivalent experience
• GCSE grade C or above in English Language (or equivalent)
• Knowledge of HR procedures (including Recruitment and Selection, Grievance and Discipline, absence management)
• Relevant previous experience of electronic database systems
• European Computer Driving Licence qualification or equivalent
• Certificate in Personnel Practice (CPP), or equivalent qualification or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Name

University Hospitals of Morecambe Bay NHS Trust

£27,485 to £30,162 a year Apprenticeships are paid with Annex 21 of T&C's

Contract

Fixed term

Duration

18 months

Working Pattern

Full‑time, Part‑time, Flexible working, Home or remote working