Enable job alerts via email!

Pensions Technician In-house Trustee Services Senior Associate

PricewaterhouseCoopers

Greater London

On-site

GBP 40,000 - 60,000

Full time

Yesterday

Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Job summary

A leading global professional services firm in Greater London is seeking a proactive Senior Pensions Technician to manage relationships with outsourced pension administration providers. The role involves handling complex pension queries and assisting with governance tasks. Ideal candidates will have proven pensions industry experience, strong technical knowledge, and excellent communication skills. This full-time position offers valuable benefits and a chance to work in a dynamic environment.

Benefits

Private medical cover

24/7 access to a qualified virtual GP

Six volunteering days a year

Flexible working arrangements

Qualifications

Proven experience in the pensions industry, ideally with defined benefit schemes.
Strong technical knowledge of scheme rules and compliance requirements.
Excellent communication and teamwork skills.

Responsibilities

Act as the primary liaison with the outsourced administration provider.
Manage complex pension queries and workflows.
Assist with regulatory and governance tasks.

Skills

Pensions industry experience

Defined benefit schemes knowledge

Excellent communication skills

Strong analytical skills

Data handling proficiency

Education

Professional pensions qualifications (e.g. APMI)

Tools

Excel

Job Description & Summary

About the role

PwCs in-house Trustee Services team is responsible for the governance and oversight of PwCs two Defined Benefit (DB) pension schemes. We are seeking a proactive and detail-oriented Senior Pensions Technician to join our team and support the trustees scheme administration responsibilities. While scheme administration is outsourced this role will be pivotal in managing the relationship with our outsourced provider handling member queries coordinating member communications and supporting trustee decision‑making through the delivery of accurate information and insight.

What your days will look like

Act as the primary liaison with the outsourced administration provider ensuring high service standards and timely issue resolution.

Manage complex pension queries and trustee services workflows including mailbox and correspondence delivering accurate and prompt responses.

Assist with regulatory and governance tasks such as scheme returns, annual newsletters, meeting papers and policy reviews for trustee committees.

Contribute technical expertise to trustee decisions, complaints handling and ad‑hoc projects supporting compliance with legislation and enhancing member experience.

This role is for you if

Proven experience in the pensions industry including defined benefit schemes, pensions administration and ideally exposure to trustee services or governance.

Strong technical knowledge of pensions including scheme rules, legislation and compliance requirements impacting administration.

Excellent communication and teamwork skills with a proactive approach and ability to take ownership of tasks and projects.

Highly organised and detail-oriented with strong analytical skills proficiency in data handling and Excel and ability to manage multiple priorities effectively.

Experience collaborating with outsourced administrators, legal advisers and actuaries is advantageous; professional pensions qualifications (e.g. APMI) are desirable.

What you’ll receive from us

No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24 / 7 access to a qualified virtual GP; six volunteering days a year and much more.

Optional Skills