Pensions Support Admin Officer

CRA Group Recruitment And Payroll Ltd; Galleywood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector organization is seeking a Pensions Support Admin Officer to join its Corporate Finance – Pensions Governance function. This temporary role requires proven administrative experience, with responsibilities including managing correspondence, organising governance meetings, and maintaining essential records. Candidates should have strong Microsoft Office skills and the ability to work well under pressure. The position offers a 37-hour work week, requiring attendance at various office locations as needed.

Qualifications

• Proven experience in senior or project-based administrative roles, ideally within a public sector or confidential environment.
• Strong working knowledge of Microsoft Office, including Word, Excel, Outlook, and SharePoint.
• Experience of managing trackers, databases, and computerised administrative systems.

Responsibilities

• Provide efficient administrative support to the Joint Head of Pensions Governance.
• Organise Essex and Kent pensions governance meetings, including agendas and minutes.
• Act as a first point of contact for enquiries, triaging calls and correspondence.

Skills

Senior administrative experience

Microsoft Office proficiency

Managing trackers and databases

Written and verbal communication

Organizational skills

Confidence with senior stakeholders

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SharePoint

Job description

Job Description

Job Summary

• Essex Police is seeking a Pensions Support Admin Officer to join the Corporate Finance – Pensions Governance function on a temporary basis to cover a recruitment vacancy.
• The role provides high-quality, confidential administrative and coordination support to the Joint Head of Pensions Governance, supporting pensions governance activity across Essex Police and Kent Police.
• The postholder will play a key role in managing correspondence, tracking cases, organising governance and tactical meetings, maintaining records and ensuring statutory and governance deadlines are met.
• This is an agile role with regular attendance required at office locations within Essex.

Key Duties / Accountabilities

• Provide efficient, flexible and confidential administrative support to the Joint Head of Pensions Governance.
• Manage shared inboxes, correspondence and documentation, ensuring information is accurate, current and appropriately filed.
• Organise and support joint Essex and Kent pensions governance and tactical meetings, including agendas, minutes and action tracking.
• Maintain and update trackers, schedules and logs, including Ill Health Retirement and Attendance & Wellbeing Management Group trackers.
• Identify and resolve scheduling conflicts, prioritising statutory and governance deadlines and escalating risks as required.
• Create and maintain the Pensions Governance Risk Register and SharePoint content, including guidance, contacts and FAQs.
• Act as a first point of contact for enquiries, triaging calls and correspondence and liaising with senior officers as appropriate.
• Work closely with Corporate Finance colleagues to ensure accurate recording of decisions, actions and outcomes.
• Draft correspondence for signature and follow up actions within agreed timescales.

Skills / Experience

• Proven experience in senior or project-based administrative roles, ideally within a public sector or confidential environment.
• Strong working knowledge of Microsoft Office, including Word, Excel, Outlook and SharePoint.
• Experience of managing trackers, databases and computerised administrative systems.
• Excellent written and verbal communication skills, including handling sensitive or challenging situations professionally.
• Strong organisational skills with the ability to prioritise work and meet deadlines with minimal supervision.
• Confidence in liaising with senior stakeholders and providing advice on procedures and processes.
• Ability to work under pressure and manage multiple workstreams simultaneously.
• Knowledge of Occupational Health or pensions-related systems is desirable but not essential.

Additional Information

• The closing date: 13/01/2026.
• Hours: 37 hours per week.

Requirements

• Proven experience in senior or project-based administrative roles, ideally within a public sector or confidential environment.
• Strong working knowledge of Microsoft Office, including Word, Excel, Outlook and SharePoint.
• Experience of managing trackers, databases and computerised administrative systems.
• Excellent written and verbal communication skills, including handling sensitive or challenging situations professionally.
• Strong organisational skills with the ability to prioritise work and meet deadlines with minimal supervision.
• Confidence in liaising with senior stakeholders and providing advice on procedures and processes.
• Ability to work under pressure and manage multiple workstreams simultaneously.
• Knowledge of Occupational Health or pensions-related systems is desirable but not essential.