Pensions Operations Manager

IDEX Consulting; Reading; On-site; GBP 75,000 - 110,000; Full time

Job summary

IDEX Consulting in Reading, United Kingdom, is seeking an experienced Pensions Operations Manager to lead a DC Master Trust Member Administration team. This senior role requires extensive Defined Contribution pensions experience, strong people leadership, and a proven background in pensions administration/operations management.

The role emphasises driving service quality, governance, client relationships and involvement in change initiatives, with a focus on coaching managers and enhancing

Qualifications

• Extensive DC pensions administration experience.
• Proven operational management experience.
• Strong people management and leadership skills.
• Excellent technical knowledge of DC administration.
• Good understanding of DC scheme governance and compliance.
• Knowledge of DC Master Trust governance would be beneficial but not essential.

Responsibilities

• Lead, manage and develop DC pension administration teams.
• Drive service quality, operational performance and efficiency.
• Oversee quality assurance, complaints and complex DC administration.
• Coach and develop managers and their teams.
• Manage performance, recruitment and people-related matters.
• Improve processes, systems and ways of working.
• Support client relationships and stakeholder meetings.
• Contribute to new business, tenders and wider change initiatives.

Skills

DC pensions

Ops management

People management

Stakeholder management

Governance knowledge

Job description

An exciting opportunity has arisen for an experienced Pensions Operations Manager to lead a DC Master Trust Member Administration team within a leading pensions organisation.

This is a senior operational role requiring extensive Defined Contribution pensions experience, strong people leadership skills and a proven background in pensions administration/operations management.

The role:

• Lead, manage and develop DC pension administration teams
• Drive service quality, operational performance and efficiency
• Oversee quality assurance, complaints and complex DC administration
• Coach and develop managers and their teams
• Manage performance, recruitment and people-related matters
• Improve processes, systems and ways of working
• Support client relationships and stakeholder meetings
• Contribute to new business, tenders and wider change initiatives

What we're looking for:

• Extensive DC pensions administration experience
• Proven operational management experience
• Strong people management and leadership skills
• Excellent technical knowledge of DC administration
• Good understanding of DC scheme governance and compliance
• Strong client and stakeholder management skills
• Knowledge of DC Master Trust governance would be beneficial but not essential.
• APMI is desirable, although candidates qualified by experience will also be considered.

Interview Process

An assessment day is provisionally scheduled for 3 September. Shortlisted candidates will be asked to deliver a presentation, followed by competency and technical questions based on their presentation and experience.

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Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.