DC Pensions Operations Lead: Delivering Service Excellence

IDEX Consulting Ltd; Reading; On-site; GBP 60,000 - 90,000; Full time

Job summary

IDEX Consulting Ltd in Reading is seeking an experienced Pensions Operations Manager to lead a Defined Contribution (DC) Master Trust Member Administration team within a leading pensions organisation.

You will drive service quality, operational efficiency and continuous improvement, oversee quality assurance and complex DC administration, coach managers, manage performance and contribute to client relationships and change initiatives.

Qualifications

• Proven pensions operations/administration management experience.
• Strong people management and leadership skills.
• Excellent technical knowledge of DC administration.
• Good understanding of DC scheme governance and compliance.
• Strong client and stakeholder management skills.
• Knowledge of DC Master Trust governance would be beneficial but not essential.
• APMI is desirable, although candidates qualified by experience will also be considered.

Responsibilities

• Lead, manage and develop DC pension administration teams
• Drive service quality, operational efficiency and continuous improvement
• Oversee quality assurance, complaints and complex DC administration
• Coach and develop managers and their teams
• Manage performance, recruitment and people-related matters
• Improve processes, systems and ways of working
• Support client relationships and stakeholder meetings
• Contribute to new business and wider change initiatives

Skills

DC operations management

People management

DC administration

DC governance & compliance

Stakeholder management

Master Trust governance

APMI qualifications

Job description

IDEX Consulting Ltd in Reading is seeking an experienced Pensions Operations Manager to lead a Defined Contribution (DC) Master Trust Member Administration team within a leading pensions organisation.

You will drive service quality, operational efficiency and continuous improvement, oversee quality assurance and complex DC administration, coach managers, manage performance and contribute to client relationships and change initiatives.